IT Apprentice

Employer description:UYR Ltd is a UK-based creative agency specialising in design print and multi-site marketing solutions. Founded in 1998 they offer end-to-end services including graphic design large-format printing POS materials warehousing and national distributionparticularly for retail hospitality and education sectors. With a strong focus on sustainability and quality UYR supports brands in delivering consistent high-impact marketing across multiple locations.Overview:We are seeking a proactive and versatile IT Assistant to provide both hands-on IT technical support and digital administration across our online platforms. This hybrid role is ideal for someone who enjoys troubleshooting technical issues while also managing digital data user accounts and online assets. You will play an important part in ensuring the smooth day-to-day running of IT systems and the accuracy of digital records across the organisation.Responsibilities:Set up and configure desktops laptops printers and other hardwareDiagnose and resolve hardware and software faultsInstall update and maintain software applicationsProvide first-line IT support to staff resolving queries in a timely mannerMaintain and support local network connectivity (LAN/Wi-Fi) and assist with VPN or remote access setupLog monitor and manage IT support tickets escalating complex issues where appropriateAssist with asset management maintenance schedules and equipment trackingManage digital and artwork asset libraries across multiple online platformsMaintain accurate records data and pricing information across systemsAdminister user profiles and permissions on digital platformsRespond to online platform support queries and ensure issues are resolved promptlyPrepare and maintain reports data exports and related documentationSupport digital workflows and assist with improvements to online processesRequired skills:Previous experience providing IT or technical supportStrong administrative and data management skillsProficiency with Microsoft 365 or Google WorkspaceAbility to manage and learn new digital or cloud-based platformsExcellent communication organisational and problem-solving skillsAttention to detail and the ability to work independentlyTechnically confident with a methodical approach to problem-solvingReliable adaptable and willing to learn new systemsAble to manage multiple priorities effectivelyStrong attention to accuracy and detailProfessional approachable and team-orientedAdditionally the following experience would be beneficial:Relevant IT or digital administration qualification (e.g. CompTIA A Level 3 ICT Support Digital Support Technician or equivalent)Experience using asset or content management systems (e.g. SharePoint Dropbox or other DAM/CRM tools)Basic understanding of networking or remote access systemsPrevious experience in a hybrid IT and administrative roleEntry requirements:3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3 (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits:25 days annual leave plus bank holidays (often pro-rata for part-time roles)Funded training and certifications availableFree onsite parkingBirthday leave (extra day off on or around employees birthday)Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.About QA:Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.Interested Apply nowPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. Key Skills Anti Money Laundering,Healthcare Attorney,Desktop Support,Data Entry Operation,Home Care,Adobe Photoshop Employment Type : Trainee Experience: years Vacancy: 1