Customer Care Team Lead German Speaking
3 weeks ago
United Kingdom
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started:
Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where we are now:
We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There's never been a more exciting time to join HeliosX.
Where we're going:
Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality
German Speaking Customer Care Team Leader
The Role
We are looking for a German Speaking Customer Care Team Lead to manage one of the two Customer Care teams which provide support to RocketRx and ZipHealth ("DigitalRx") customers.
This role will be responsible for supervising a team of Customer Care Advisors (expected 10-12), with responsibility for team adherence to efficiency, quality and SLA targets. This role will also provide support in delivering special projects with the aim of improving the service quality and efficiency or preparing for new launches.
This is a full time, permanent role. The preferred candidate will be based remotely in the UK.
Key responsibilities include:
Team Management- Lead a team of CC advisors, setting the example for putting the customer first and providing best-in-class customer support.
- Embody the HeliosX values and celebrate success in the team. Encourage new ideas to improve the customer experience or efficiency of the team.
- Ensure the team has all the required information to excel in their roles. Communicate relevant updates to processes, new services and products to the team.
- Manage CC advisors to meet the set individual productivity, adherence and quality targets.
- Work with the second DigitalRx Team Lead to ensure SLA targets are met for shared brands, with support from the Ops Analyst.
- Complete the required team evaluations within the parameters set by the Quality & Learning Success Manager.
- Conduct regular 121 sessions with CC advisors, balancing empathy for both advisors and customers. Provide effective feedback to advisors, leveraging results of evaluations and target adherence.
- Ensure the team accurately and timely update the Complaints & Incidents log and manage/sign-off on any outcomes.
- Provide weekly updates on productivity & SLA performance, at an individual advisor and team level.
- Identify causes for failed adherence to targets (individual or team level) and implement changes based on relevant data.
- Provide support in delivering special projects, with the aim of improving efficiency, quality or preparing for new launches.
- Example projects may include:
- Deliver a targeted training programme and demonstrate evidence of improvement over specific areas of concern through targeted evaluations.
- Deliver automation and efficiency improvement projects, without compromising the customer experience.
- Work with the Clinical Ops Manager on any shared customer experience projects.
- Prepare for a new service / product / geography launch by ensuring all internal documentation, training materials and resources are up to date, while also ensuring external customer resources are ready to go e.g. website Help Centre.
- With support from Talent Ops, manage recruitment for any new advisors required in the team.
- Be part of the recruitment panel for the other CC teams.
- Monitor newly onboarded Customer Care Advisors' adherence to targets.
- Identify opportunities within the team which are aligned with Customer Care and HeliosX OKRs.
What you'll bring to HeliosX
- German and English speaking
- Experience of supervising a customer facing team, within a multi-channel high volume contact centre environment.
- Good understanding of customer service tools (e.g. Zendesk).
- Experience of delivering against team targets.
- Caring leader with a high level of customer and employee empathy.
- Detailed, process and results driven.
- Data literate and competent in Excel, or aptitude to upskill in this area.
- Skilled at providing effective feedback in a motivating manner.
- Nice to have - experience in a Digital Health business.
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget
Salary Banding
Apply for this job#J-18808-Ljbffr-
German speaking Telesales Team Lead
1 week ago
London, Greater London, United Kingdom Language Matters Recruitment Consultants Ltd Full timeOur client is seeking an experienced German Speaking Telesales Team Leader to join an exciting project in the renewable energy sector. This project focuses on the German market and requires someone with a solid background in telesales and telemarketing. You will be responsible for setting up the project alongside the Head of Business Development and managing...
-
German speaking Telesales Team Lead
3 days ago
London, Greater London, United Kingdom Language Matters Full timeOur client is seeking an experienced German Speaking Telesales Team Leader to join an exciting project in the renewable energy sector. This project focuses on the German market and requires someone with a solid background in telesales and telemarketing. You will be responsible for setting up the project alongside the Head of Business Development and managing...
-
Customer Care Team Lead German Speaking
2 weeks ago
London, Greater London, United Kingdom MedExpress Enterprises Ltd Full timeReady to revolutionize healthcare, making it faster and more accessible than ever before?How we started:Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability...
-
German Speaking Telesales Advisor
3 days ago
London, Greater London, United Kingdom Proactive Solutions Group Ltd Full timeGerman Speaking Telesales AdvisorWork From Home German Speaking Telesales Advisor / Customer Service Advisor. A work from home opportunity for a lead generation firm has arisen, full time day time, Monday to Friday. You will need to supply your own computer, headset and have decent broadband. The German Speaking Telesales Advisor role is answering calls from...
-
German Speaking
2 days ago
London, Greater London, United Kingdom Michael James Associates Full timeA leading Media - Publishing Firm based in N1 are seeking a German speaking Bookkeeper.The Plot Thickens: Job DescriptionTransactional Finance: Process sales invoices, purchase invoices, expense claims, and credit card transactions accurately and efficiently.Bank Reconciliations: Ensure all bank transactions are recorded and reconciled in a timely...
-
German speaking Customer Service Advisor
4 weeks ago
London, Greater London, United Kingdom Euro London Appointments Full timeJob title: German speaking Customer Service AdvisorSalary: £26,500 per annumLocation: Remote, with 1 day per month in the officeContract: Permanent, full-timeAre you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client's team. This role is primarily...
-
London, Greater London, United Kingdom Enterprise Recruitment Ltd Full timeGerman Speaking Customer Service RepresentativeAre you fluent in German and English with a passion for delivering first-class customer support? We're looking for a proactive and detail-oriented Customer Service Representative to join our client's team.In this dynamic role, you'll be the vital link between our DACH customers and our internal teams—ensuring...
-
German speaking Revenue Analyst
2 weeks ago
London, Greater London, United Kingdom Language Matters Full timeLanguage Matters has a new opportunity for a German speaking Revenue Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions.Following this business growth and successful acquisitions, our client is looking for a native German speaker with financial studies and...
-
German Speaking
3 weeks ago
London, Greater London, United Kingdom Endeavour Recruitment Solutions Full timeGerman Speaking - Cloud Delivery ArchitectCountry: Austria Sector: Infrastructure & IT Daily Rate: EUR TBC Job Type: Contract Technologies: Fluent German, Fluent English, Cloud Architect, Delivery, Vienna, AWS, Azure, IBM Softlayer, CMS, OrchestrationPosted: Tuesday, 21 February 2017Endeavour Recruitment has a Brand New opportunity for an experienced Cloud...
-
London, Greater London, United Kingdom Language Matters Full timeJob informationLocation: LondonSalary: Up to £30,000 per annum + commission. OTE of £100K/yearWe have a brand-new opportunity to work with a well-known travel media international company, operating all over the world. They are looking for a Bilingual Digital Sales Representative to join their diverse and dynamic team, reaching out to new potential clients...
-
German Speaking
2 weeks ago
London, Greater London, United Kingdom Sana Commerce Full time* Relocation to Dubai * Step into an exciting role with an innovative elearning software company in the EdTech space as a Business Development Representative German Speaking.Easygenerator is a Dutch powerhouse revolutionizing elearning with our awardwinning tool. Join us to reshape knowledge sharing and thrive on new challenges Whats in it for youGrow...
-
London, Greater London, United Kingdom Euro London Appointments Full timeA leading boutique private equity firm is looking for a German Speaking Team Assistant to cover holiday within the PA team from 22nd April - 27 June.This is an on-site role working in stunning offices, which involves a lot of diary management. Duties: Must speak fluent GermanDiary management for a fast-paced team of investment directorsCalendar and meeting...
-
German speaking Senior Ecommerce Executive
2 weeks ago
London, Greater London, United Kingdom Euro London Appointments Full timeWe are currently recruiting for a German speaking Senior Ecommerce Executive on behalf of a client in London.The client is expanding its operations throughout the DACH region and is therefore looking to grow its marketing team to assist with the acquisition of new customers. The Senior Ecommerce Executive will manage marketing campaigns and initiatives. This...
-
German Speaking Resourcer
1 week ago
London, Greater London, United Kingdom Turner Lovell Full timeGerman speaking Talent Researcher / Trainee Recruitment Resourcer Location: London / Kettering Salary: £24,000 - £28,000 (Experience dependent) Start Date: ImmediateAre you passionate about connecting talent with innovative opportunities? Turner Lovell, a leading recruitment firm in the electricity, renewable energy, and construction sectors, is expanding...
-
German speaking Revenue Analyst
1 week ago
London, Greater London, United Kingdom Language Matters Recruitment Consultants Ltd Full timeLanguage Matters has a new opportunity for a German speaking Revenue Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions.Following this business growth and successful acquisitions, our client is looking for a native German speaker with financial studies and...
-
London, Greater London, United Kingdom YorkTest Laboratories Full timeGerman Speaking Self Employed Nutritional TherapistPosition: German Speaking Self Employed Nutritional TherapistReporting to: Gemma Callaghan, Chief Commercial OfficerYorkTest is looking for German-speaking Nutritional Therapists to support our customer consultations.YorkTest provides customer consultations from 8 am to 8 pm.The successful candidate...
-
German speaking Sales Manager
1 week ago
London, Greater London, United Kingdom Euro London Appointments Full timeWe have a fantastic new job opportunity for a German speaking Sales Market Manager to join an international events company for the Technology sector. You will be required to develop sales of their flagship IT events in Germany and Switzerland and also work on other events in other countries (Paris, Milan, Warsaw, and Riyadh) when required.Location of the...
-
German speaking Sales Manager
1 week ago
London, Greater London, United Kingdom The Language Business Full timeWe have a fantastic new job opportunity for a German speaking Sales Market Manager to join an international events company for the Technology sector. You will be required to develop sales of their flagship IT events in Germany and Switzerland and also work on other events in other countries (Paris, Milan, Warsaw, and Riyadh) when required.Location of the...
-
London, Greater London, United Kingdom JR United Kingdom Full timeSocial network you want to login/join with:Business Development Representative – German Speaking, LondonClient:IC ResourcesLocation:London, United KingdomJob Category:OtherEU work permit required:YesJob Views:4Posted:13.04.2025Expiry Date:28.05.2025Job Description:Business Development Representative – German SpeakingLocation: Central London, UKAre you a...
-
London, Greater London, United Kingdom JR United Kingdom Full timeSocial network you want to login/join with:Business Development Representative – German Speaking, LondonClient:IC ResourcesLocation:London, United KingdomJob Category:OtherEU work permit required:YesJob Views:4Posted:13.04.2025Expiry Date:28.05.2025Job Description:Business Development Representative – German SpeakingLocation: Central London, UKAre you a...
