Trainee Field Engineer

SUMMARY OF THE ROLEThe Trainee Field Engineer will work alongside experienced engineers to learn how to carry out preventative maintenance repairs and installations of suspended access and height safety equipment. The role includes training on troubleshooting emergency breakdowns working with customers and complying with health and safety regulations. Over time the trainee will develop the skills necessary to work independently within the field.OVERVIEW OF ACCOUNTABILITIESTechnical Learning & DevelopmentUnder supervision assist in servicing maintaining and repairing height safety equipment including:Technical Learning & DevelopmentFall Arrest and Life Safety LinesEyebolts - fall restraint and abseilGantries and walkwaysGuardrailsLadders - fixed and portableGeneral lifting equipment- Follow company training programs to develop technical knowledge and practical skills.- Shadow senior engineers to gain a deep understanding of troubleshooting and repair techniques.- Ensure compliance with British Standards and health and safety regulations.Customer EngagementLearn how to communicate effectively with customers addressing inquiries and providing updates on work progress.Assist in reporting additional work required following inspections or maintenance tasks.Maintain a professional and positive company image at all times.Site Surveys and ReportingAssist in site surveys accurately recording all relevant information.Support the team by documenting findings and communicating them to the line manager.Customer CareEnsure High Levels of Customer Satisfaction: Strive for excellence in customer satisfaction by consistently meeting or exceeding their expectations.Professional Representation: Uphold the companys image by representing it in a professional manner at all times fostering positive interactions with customers.Order ManagementHelp compile service reports and communicate findings clearly to customers.Ensure all required information is completed accurately and submitted in a timely manner onto the Simpro Software Application.QUALIFICATIONS AND EXPERIENCEEssentialWillingness to learn and develop within an engineering role.Ability to work at heights.Strong communication skills and a positive attitude.Team-oriented with a proactive approach to problem-solving.A full clean UK driving license (or working towards obtaining one).DesirablePrevious experience in a hands-on role (construction electrical mechanical or similar).Basic engineering knowledge or qualifications.An interest in height safety equipment and working at heights.Training and DevelopmentFull training will be provided including classroom-based and on-the-job learning.Opportunity to gain certifications in working at height safety standards.Career progression opportunities into a fully qualified Field Engineer role.The Trainee Field Engineer plays a vital role in the success of the engineering team by maintaining strong communication channels managing customer expectations and ensuring the efficient execution of projects. This position requires a combination of technical knowledge excellent communication skills and a commitment to delivering high-quality service to clients.OVERVIEW OF THE COMPANY & WHAT WE ARE LOOKING FORRotrex is a business providing winch hire sales and support worldwide and high-level cradle and fall protection equipment services across the UK. With locations in the UK Holland Belgium (and soon Germany) we can cover the majority of the European countries quick and with an outstanding service. Rotrex Group has two specialist businesses Rotrex Winches and Rotrex OnSite both providing industry-leading products services and support. Across the group we have highly skilled and experienced teams of engineers whose focus is to deliver the highest levels of service for our customers.Rotrex Winches provides specialist lifting and pulling winches and equipment as well as related services such as project management planning training and support. Our exclusive winch brands in the UKand the EU includes OMAC Thompson Coltand Wharton.Rotrex OnSite manages the maintenance of high-level cradle and fall protection equipment as well as cradle inspection testing and operator training. We ensure safe working conditions and legal compliance for our customers. These activities are carriedvia our locations in the UK.Additional pay:Bonus schemePerformance bonusQuarterly bonusYearly bonusBenefits:Additional leaveBereavement leaveCompany pensionEnhanced maternity leaveEnhanced paternity leaveFree parkingOn-site parkingPrivate medical insuranceReferral programmeSabbaticalSick pay Key Skills Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX Employment Type : Full Time Experience: years Vacancy: 1