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Customer Service Co Ordinator

3 months ago

Stretford, United Kingdom Belinda Roberts Ltd Full time

Well known and fast growing business based in Manchester City Centre requires a Customer Service Co Ordinator for their growing team. Reporting to the the Head of Customer Service this is an excellent role for someone who values their high standards when working with customers.

This role is a vital part of the customer journey and is a highly valued role within the organisation.

The duties of the role include:

• Handling incoming customer enquiries electronically and by phone

• Supporting customers by highlighting useful information

• Logging issues and managing data systems and keeping information up to date at all times

• Maintaining a strong communication path with the customer, managing expectations through clearly explaining the situation, next steps and potential outcomes

• Take ownership of queries, resolving routine issues and escalating more complex matters to the Senior Customer Service Coordinator

• Follow up outstanding works and take appropriate action to ensure works are completed within specified timeframes

• Maintain and update customer records in accordance with department protocols

• Occasional site visits

• Assist the wider business team with day-to-day business and customer requirements

• Escalating complaints, as required, to the Regional Head of Customer Service and other departments within the organisation

This right candidate for this role will have;

• Excellent organisational ability

• Highly motivated, proactive and outcomes focused

• Strong communication and interpersonal skills

• Energy and enthusiasm

This is an excellent role for someone with strong Customer Service experience who is looking to work in a motivated environment. Any experience in construction/house building is a benefit for this role.

A competitive salary is offered with this role as well as a competitive benefits package.