Customer Service Representative

2 weeks ago

Durham, United Kingdom Adecco Full time

Join Our Team as a Customer Service Executive – Transforming Waste into Opportunity

Are you a dynamic, results-driven individual with a passion for sustainability and environmental change? Do you thrive in a fast-paced, forward-thinking environment? If so, we have an incredible opportunity for you to become a key player in our client's mission to revolutionise waste management


About Us:

Our client is not just a company; they are visionaries on a mission to change the way the world thinks about waste. They are at the forefront of innovation in the waste management industry, driving sustainable solutions that transform waste into opportunities for a greener, cleaner planet. Their commitment to excellence, environmental stewardship, and cutting-edge technology sets them apart as leaders in the field.


Our client's mission is simple yet profound: to revolutionise waste management. They firmly believe that waste should not be seen as a problem but as a valuable resource waiting to be unlocked. They are dedicated to providing innovative solutions that reduce waste, lower environmental impact, and bring economic benefits to their clients.

As a Customer Service Executive, you will have the opportunity to represent our client - an organisation that values your expertise, rewards your dedication, and empowers you to bring their unique solutions to a wider audience.


Why Choose Our Client:

- Impact: Join an organisation that is making a real difference in the world by transforming waste into valuable resources.

- Innovation: Be at the forefront of cutting-edge technologies and solutions within the waste management sector.

- Career Growth: Benefit from professional development/training opportunities and the potential for advancement in a rapidly expanding industry.

- Competitive Compensation: Enjoy a competitive salary range of £25000 to £26500 per year, plus monthly performance-based commission and an annual company profit share bonus.

- Collaboration: Work closely with a team of experts who are passionate about creating a positive environmental impact.

- Work-Life Balance: Enjoy a flexible work environment that prioritises work-life balance.


Customer Service Executive:

In this role, you will be at the forefront of our client's mission.


Key Responsibilities:

  • Responding to customer inquiries, concerns, and complaints via phone, email, chat, or in person.
  • Providing detailed information about products or services, including pricing, availability, and features.
  • Investigating and resolving customer problems, which may include issuing refunds, arranging returns, or escalating issues to the appropriate department.
  • Raising customer sales orders and supplier purchase orders on our internal system, ensuring all data entered is accurate.
  • Updating and maintaining accurate customer information and interaction records in the company's database.
  • Collecting and documenting customer feedback to identify areas for improvement and make recommendations for product or service enhancements.
  • Identifying opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.
  • Following up with customers to ensure their issues are resolved satisfactorily and to gather feedback on the customer service experience.

What We're Looking For:

- Passion: A genuine passion for sustainability, environmental conservation, and waste management.

- Expertise: Proven experience in B2B customer service, with a track record of achieving and exceeding expectations.

- Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex solutions in a clear and compelling manner.

- Problem Solver: A creative problem solver who can think on their feet and adapt to changing client needs.

- Team Player: A collaborative spirit, ready to work closely with our waste experts and sales team to achieve shared goals.

- Tech Savvy: Comfortable using sales and CRM tools to track progress and manage tickets.


Apply now and join our client's team in their mission to transform waste into opportunity


Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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