Customer Service Advisor
5 days ago
Customer Service Advisor - Temporary to potential PermanentWeek on Week for around 12 weeksStratfordRemote WorkingMon-Fri, 35 Hours Per Week, Scheduled between 8am-6:15pm£13.85-£14.44 Per Hour + Holiday Pay
The role of a customer service advisor:
- Be the first point of contact for our residents. Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.
- Deal with a wide range of enquiries, which could include: maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.
- Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience.
- Provide accurate and appropriate information to the enquiry.
- Keep confidential records of customer interactions, transactions, comments and complaints, using the appropriate tools/ systems.
- Comply with company policy and procedures.
- Advocate the company values
- Liaise with other departments where needed.
- Play an active role towards departmental KPI’s and company objectives.
Skills:
- Clear communication skills both written and verbal
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