Account Management Assistant

As an Account Management Assistant for ASOS Fulfilment Services (AFS) you will play a key supporting role in ensuring a smooth and efficient experience for our brand partners. Reporting into The Key Account Manager (KAM) you will provide day-to-day administrative reporting and coordination support to help the wider team deliver excellent account management.You will work closely with the AFS team and collaborate internally across functions such as Studios Intake Planning Finance Supply Chain GMP and Technology ensuring accurate data timely communication and effective follow-up on actions. By keeping processes running smoothly you will contribute to delivering the best possible service for our partners and support ASOS in driving growth across AFS. What youll be doing:Build strong working relationships with brand partners through daily communication proactively sharing trading updates and resolving operational issues.Support weekly trade calls with brand partners by tracking their performance KPIs identifying areas for improvement and following up on agreed actions.Provide insights on product performance trends and presentation (e.g. highlighting standout products regional differences or suggesting improvements to images/descriptions) to improve engagement and sales.Assist with scaling AFS by helping to coordinate processes track actions and gather feedback on tech and logistics initiatives.Support in maintaining accurate sales stock and planning data ensuring timely updates for key stakeholders.Prepare reports trackers and meeting materials to monitor partner performance against the joint business plan. Take ownership of housekeeping and reporting tasks (e.g. carryover tracking daily sales/go-live updates query reporting) ensuring smooth intake and accurate performance tracking.Help schedule and organise regular partner and internal meetings following up on actions.Use analytical tools and reporting systems to provide data support highlighting key trends risks and opportunities to the wider team.Work closely with Account Managers to ensure department KPIs (e.g Intake/RTS) are on track escalating issues where required.Support the completion of business planning and financial deadlines through accurate data entry and timely reporting.Contribute to the delivery of an excellent on-site experience by ensuring product content and operational details are correct and up to date.Provide day-to-day administrative and operational support to the Account Management team. Qualifications : Wed love to meet someone withA strong interest in merchandising account management and e-commerce ideally with some prior experience in a support/administrative role.Great organisational and time management skills with the ability to juggle multiple priorities.Strong communication skills with confidence in liaising with both internal teams and external partners.A proactive and collaborative mindset keen to learn and support colleagues.Good systems skills including Excel/PowerPoint and the ability to pick up new tools quickly.Attention to detail with accuracy in reporting and documentation.Problem-solving skills with the ability to spot issues early and raise them effectively.A customer-first mindset supporting the team in delivering the best possible partner and consumer experience.Additional Information : Whats in it for youEmployee discount (hello ASOS discount)ASOS Develops (personal development opportunities across the business)Employee sample salesAccess to a huge range of LinkedIn learning materials25 days paid annual leave an extra day for your birthdayDiscretionary performance related bonus schemePrivate medical care schemeFlexible benefits allowance - which you can choose to take as extra cash or use towards other benefitsRemote Work : NoEmployment Type : Full-time Key Skills Business Development,Front End,Bricklayer,Ftp,KYC Experience: years Vacancy: 1