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Resident Liaison Officer

2 months ago

Worthing, United Kingdom WORKMANS RECRUITMENT LIMITED Full time

Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, for 80 years, predominantly to local authority housing associations. Working as a close-knit team, the organization has successfully proven its ability to be a serious competitor in the construction industry.

We are seeking a dedicated and empathetic Customer Support Representative to join one of our bustling project teams, working in and around Adur, Worthing, and Chichester. You will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.

Main Duties:

  • Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
  • Handle residents' complaints and issues through email, phone, or home visits.
  • Collect Key Performance Indicators (KPIs) upon work completion and log the results.
  • Arrange appointments for workers and subcontractors where necessary.
  • Build strong relationships with residents to ensure satisfaction and smooth project execution.
  • Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.