Regional Manager

4 weeks ago

Kent, United Kingdom FirstPort (UK) Full time

Job Role: Regional Manager

Location: Managing a portfolio in Kent, Sussex, Hampshire and Surrey (outside of the M25)

Business Sector: Estates

Hours: 35 per week


As Regional Manager, you will contribute to our vision of being the UK's favourite residential property manager by:

  • Provide leadership, coaching, mentoring and guidance to colleagues to enhance standards of service for all disciplines and enhance skills and capability across a team.
  • Deliver a proactive and strategic focus, with overall operational accountability for a regional portfolio, delivering profitability, compliance, service excellence and value for money.
  • Complete tasks to ensure our portfolio of developments are well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures, in addition to statutory and legislative obligations.

The Regional Manager reports to the Operations Manager and has a team of up to 10 direct reports and other indirect reports, depending on the operational division.

The job role

  • Lead and develop your team of property managers instilling and maintaining a high-performance culture
  • Identify and deliver on-going training needs to support the development of direct reports, utilising appropriate internal and external methods and support as well as conduct frequent reviews with development managers providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
  • Lead cross-functional meetings and discussions to set and review the portfolio priorities and strategies for future - seek solutions and improvements within processes, procedures and application.
  • Ensure Property Managers are running developments consistently in line with their roles and responsibilities.
  • Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes.
  • Promote a working environment that rewards performance, facilitates team working and effective communication, and encourages innovation for continuous service improvement purposes.
  • Ensure annual Performance and Development Reviews (PDR) are timely and successfully completed across the region; and contain objectives to motivate and inspire teams to develop and achieve business and commercial.
  • Constantly encourage, develop and review rising talent as part of your colleague retention strategy which spans across the regional team.
  • Lead on and actively participate in and encourage new business leads including sales meetings, presentations and bids.
  • Lead and support development manager action plans and actively monitor risk and implement corrective actions for “at risk” schemes ensuring preventative measures are in place for those that are vulnerable.
  • Monitoring and auditing KPI’s for the portfolio to adhere to KPI strategy and deliverables as well as full compliance and Health & Safety policies and procedures.
  • Conduct site audits and spot checks of standards across the portfolio.
  • Support property managers and cross-functional teams to actively conclude complaints and actions, handling escalated complaints including Section 20, consultation, lease and invoicing with the support from the legal team.
  • Encourage and foster innovation and best practice, sharing and collaborating across FirstPort teams to share and embed best practice, new ideas, and to maximise commercial advantage.
  • Proactively manage contractors, consultants and other professional advisors to ensure they efficiently support the business to supervise major works projects to project completion.


About You

As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI’s. You will be energetic and enthusiastic with a leading and coaching mentality. An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you come into contact with. Your verbal and written skills will be of a high standard. You will be a high level and commercial thinking who is resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges. Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents.


Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.


Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression.

In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.


What’s next?

To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

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