Call Centre Agent

2 weeks ago

Edgware, United Kingdom Osborne Appointments Full time

Are you looking for a new exciting opportunity within Customer Service?

Our well- established client in Edgware is looking for enthusiastic Call Centre Agent’s to join the team on a temporary to permanent basis.

The successful candidates will join a fun, dynamic & exciting company that offers a great working environment as well as fantastic career prospects This is an office based role so you must be happy to work in the office.

This role is vital within the business & requires you to be able to communicate well over the phone, deal with phone calls and emails

Key Details

Contract – Temporary to Permanent 

Location – Edgware 

Salary - £11.50 

Hours – 37.5 hours per week (This is done on a rotational basis) Must be able to commit to flexible hours and some weekends

Role and Responsibility 

  • To answer inbound telephone calls from customers across multiple campaigns
  • To handle and resolve customer queries
  • Using client systems and web based systems to handle customer calls.
  • Booking Customers in for campaigns on client systems
  • Ability to work in a team environment – ensure all calls are answered in a timely manner.
  • Keep an accurate record of all customer details and other data.
  • Ad-hoc Administration - handle and respond to emails where required.

Requirements:

  • Previous call centre experience is essential for this position
  • Ability to work in a fast-paced environment
  • Strong communication skills and the ability to provide excellent customer service to all clients
  • Ability to work towards and exceed all KPIs set
  • Flexibility with the different shift patterns as per business requirements

BARNTEMP

If this sounds of interest to you please apply today with your most up to date CV, as we would love to hear from you.

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.

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