Customer Service Advisor

1 week ago


Coleford, United Kingdom Publica Group Full time

About the role?

Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.

You'll handle a variety of customer inquiries, ensuring positive and efficient experience for all. Your excellent communication skills and problem-solving abilities will be key to resolving issues and exceeding customer expectations.

If you're a problem-solver with great communication skills and the ability to stay calm under pressure, we want to hear from you. Your positive attitude and commitment to going the extra mile will make you a valuable asset to our team."

This role is Monday to Thursday 08.50-16.45 and Friday 08.50 - 16.30.

You will need?
  • A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
  • Outstanding ICT and keyboard skills and the ability to simultaneously use multiple Microsoft, Google and bespoke systems
  • Evidence of experience in a fast paced, high volume customer focused environment e.g. contact centres would be an advantage but not essential
  • Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information
  • The ability to multitask


  • Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    Job DescriptionAbout This RoleWe are seeking a Customer Service Advisor to join our team at Publica Group Ltd.Key ResponsibilitiesProviding excellent customer service support in a busy contact centre environmentResponding to customer inquiries on a wide range of services provided by the CouncilEnsuring positive and efficient customer experiencesWhat We...


  • Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the RoleWe are seeking a skilled Customer Service Advisor to join our team at Publica Group Ltd.As a key member of our contact centre, you will provide exceptional customer service support, responding to a wide range of customer enquiries on various services provided by the Council.You will handle customer inquiries efficiently, ensuring a positive...


  • Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the Role:We are seeking a skilled Customer Service Advisor to join our team at Publica Group Ltd. As a key member of our contact centre, you will provide excellent customer service support, responding to a wide range of customer enquiries on various services provided by the Council.Your responsibilities will include handling customer inquiries,...


  • Coleford, United Kingdom Motorhouse Coleford Ltd Full time

    _This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Motorhouse Coleford. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with customers, scheduling...


  • Coleford, United Kingdom Publica Full time

    **About the role** Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council. If you take pride in the quality of service you provide with the ability to...


  • Coleford, United Kingdom Publica Full time

    **About the role** We have two positions available. If you have a helpful positive attitude and take pride in the quality of service you provide, we would love to hear from you! **You will need** - Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information - The...


  • Coleford, United Kingdom Publica Group Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Advisor to join our team at Publica Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service support in a fast-paced contact centre environment.Key ResponsibilitiesRespond to a wide range of customer enquiries on...


  • Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the RoleWe are seeking an exceptional individual to join our team as a Customer Service Advisor. In this key role, you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by Publica Group Ltd.Responsibilities:Handle a variety of customer...


  • Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the role? Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council. You'll handle a variety of customer inquiries, ensuring positive and...


  • Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the role? Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.You'll handle a variety of customer inquiries, ensuring positive and efficient...

  • Environmental Advisor

    6 months ago


    Coleford, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Food & Drink **Function**: Health & Safety **Contact**: James Randall **Phone**:07947 343990** **Duration**: Permanent **Job Ref**:67265 - Job detailsDo you have environmental and sustainability experience, and are you seeking a new job in Coleford? Jonathan Lee Recruitment is helping a collaborative company recruit an Environmental Advisor, and...


  • Coleford, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Food & Drink **Function**: Health & Safety **Contact**: James Randall **Phone**:07947 343990** **Duration**: Permanent **Job Ref**:67266 - Job detailsDo you have Health & Safety Advisor experience, and are you seeking a new job in Coleford? Jonathan Lee Recruitment is helping a collaborative company recruit a Health & Safety Advisor, and the...


  • Coleford, Gloucestershire, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of store standards, and working collaboratively with colleagues to achieve sales and customer service...


  • Coleford, United Kingdom CV-Library Full time

    Are you passionate about creating a safer workplace and ready to take your career to the next level? This leading beverage company, known for its innovative and beloved products, is seeking an enthusiastic and experienced Health & Safety Advisor to join their dynamic team. Located just outside Cinderford,this role offers the perfect blend of challenge,...


  • Coleford, United Kingdom Publica Full time

    **Low Carbon Business Advisor** **Coleford, Fixed term up to 18 months, 22.2 hours per week** **£37,531.00 - £39,051.00 Per Annum (Pro rata)** **Are you motivated by the reward of delivering on our Climate Change priorities?** An exceptional opportunity to join Forest of Dean District Council as a Low Carbon Business Advisor, playing a pivotal role in...


  • Coleford, United Kingdom Publica Full time

    **Climate Change Community Programme Advisor** **35,946 per annum pro rata 29.6 hours per week** **2 year fixed term contract** **Coleford/Agile** Are you passionate about combating climate change? Do you want to make a positive impact on the environment and engage our communities in building a sustainable future? The Forest of Dean District Council is...

  • HR Advisor

    5 months ago


    Coleford, United Kingdom Suntory Beverage & Food France Full time

    The requirement for this position is 3 days on-site 2 days from home. **YOU** As a HR Advisor/People Partner you are passionate about employee experience in the moments that matter. A knowledgeable and confident Human Resource professional, you are looking to take your next step in your career in a generalist HR role where not only will you be the first...

  • Roofing Operative

    5 months ago


    Coleford, United Kingdom Weatherproofing Advisors Full time

    Weatherproofing Advisors is a national Roofing, Cladding and Scaffolding company with locations in Glasgow, Newcastle, Merseyside, London, and Bristol. We are currently recruiting for the following position: - 1 Roofing Operative for our Bristol Branch, but to be living around the Monmouth area. (NP25/GL16 areas) Job description: Weatherproofing Advisors...

  • Head of Place

    4 weeks ago


    Coleford, United Kingdom Forest of Dean District Council Full time

    Forest of Dean District Council is passionate about creating a vibrant and sustainable future for our communities. Our priorities are centred on fostering resilient and inclusive communities that are motivated and competent to adapt to the challenges and opportunities ahead.  We are committed to decarbonisation and nature recovery, with a view to...

  • Head of Place

    1 month ago


    Coleford, United Kingdom Forest of Dean District Council Full time

    Forest of Dean District Council is passionate about creating a vibrant and sustainable future for our communities. Our priorities are centred on fostering resilient and inclusive communities that are motivated and competent to adapt to the challenges and opportunities ahead.  We are committed to decarbonisation and nature recovery, with a view to...