Sales Manager
4 days ago
Sales and Customer Service Manager
If you're passionate about sales, leadership, and providing world-class customer service, we would love to hear from you This provider of tailormade travel experiences, dedicated to creating unforgettable journeys for their clients are looking for a dynamic, results-oriented Head of Sales and Customer Service to lead their Sales and Customer Service team.
Sales and Customer Service Manager Role and Responsibilities
- Lead and mentor a small team of Travel Specialists and Customer Service staff
- Ensure exceptional service from inquiry through to post-trip follow-up
- Handle new customer inquiries putting together tailormade itineraries and personally drive sales to meet personal and team targets
- Analyse sales data and customer feedback to drive continuous improvement
- Conduct performance evaluations and offer development opportunities to enhance team success.
Sales and Customer Service Manager Skills and Experience Required
- Proven experience in a sales leadership role in the travel industry
- Proven experience in putting together tailormade travel
- Strong communication and negotiation skills
- Exceptional customer service and sales
- Experience of using CRM and tracking performance
Sales and Customer Manager Service Key Benefits
- Competitive salary
- Hybrid working
- Wellbeing days
- Discounted travel
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