Customer Relationship Team Leader
2 weeks ago
Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Customer Service Team Leader to join their growing team. This is a hands-on leadership role where you'll be instrumental to the success of the business. You'll drive retention performance across your team while personally engaging in high-stakes client conversations, spotting upsell opportunities, and ensuring business KPIs are consistently exceeded. This isn't just about managing a team - it's about coaching, mentoring, and developing your people to deliver exceptional standards through a sales-through-service approach. As a Customer Service Team Leader, you'll oversee the full performance cycle: setting clear targets, conducting regular quality checks and coaching sessions, delivering bi-weekly 1-to-1s, and identifying training needs to help your team excel. With a strong focus on performance analysis and opportunity spotting, you'll drive efficiencies across the Relationship Executive team while supporting them to reach their full potential. This fast-paced role requires someone who can balance strategic leadership with being in the thick of it - problem-solving retention challenges, attending client and broker meetings, and championing upgrades and upsells throughout your portfolio. You'll collaborate across all stakeholders to deliver on ad hoc and project requests, ensuring clien...
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Customer Relationship Team Leader
7 days ago
Manchester, United Kingdom The Portfolio Group Full timeOverview Our client, an industry‑leading EAP and OH provider and Sunday Times "Best Places to Work" organisation, is looking for a Customer Service Team Leader to join their growing team. This is a hands‑on leadership role where you'll be instrumental to the success of the business. You'll drive retention performance across your team while personally...
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Customer Relationship Team Leader
1 week ago
Manchester, United Kingdom The Portfolio Group Full timeOur client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Customer Service Team Leader to join their growing team. This is a hands-on leadership role where you'll be instrumental to the success of the business. You'll drive retention performance across your team while personally engaging in...
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Customer Relationship Team Leader
5 days ago
Manchester, United Kingdom The Portfolio Group Full timeJob DescriptionOur client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Customer Service Team Leader to join their growing team.This is a hands-on leadership role where you'll be instrumental to the success of the business. You'll drive retention performance across your team while personally...
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Customer Team Leader
1 week ago
Manchester, United Kingdom Coop Full time**Customer Team Leader** Location: 45-49 Blossom Street, Ancoat, Manchester, M4 6AJ Pay: £11.00 per hour + great benefits Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full...
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Customer Team Leader
1 day ago
Manchester, United Kingdom Coop Full time**Customer Team Leader** Location: 254 Chester Road, Manchester, M15 4EX Pay: £11.00 per hour + great benefits Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
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Customer Team Leader
1 day ago
Manchester, United Kingdom Coop Full time**Customer Team Leader** Location: 349 Barlow Moor Road, Chorlton-Cum-Hardy, Manchester, M21 7QH Pay: £11.00 per hour + great benefits Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
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Customer Team Leader
3 days ago
Manchester, United Kingdom Co-op Full timeJob Description Closing date: 22-12-2025 Customer Team Leader Location: 45-49 Blossom Street Ancoat, Manchester, M4 6AJ Pay: £13.99 per hour Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be...
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Customer Team Leader
3 days ago
MANCHESTER, United Kingdom Co-op Full timeClosing date: 22-12-2025 Customer Team Leader Location: 45-49 Blossom Street Ancoat, Manchester, M4 6AJ Pay: £13.99 per hour Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at...
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Customer Team Leader
5 days ago
Manchester, United Kingdom Co-op Full timeClosing date: 22-12-2025 Customer Team Leader Location: 45-49 Blossom Street Ancoat, Manchester, M4 6AJ Pay: £13.99 per hour Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview...
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Customer Team Leader
5 days ago
Manchester, United Kingdom Co-op Full timeClosing date: 22-12-2025 Customer Team Leader Location: 45-49 Blossom Street Ancoat, Manchester, M4 6AJ Pay: £13.99 per hour Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at...
