Senior Claims Technician

2 weeks ago


Chelmsford, United Kingdom Massenhove Recruitment Full time

Responsibilities:

  • Resolve the more complex cases and finalise certain claims within authority limits. Ensure settlement is at an optimum level with consideration to business implications.
  • Promptly handle and resolve all enquiries, particularly those more technical and contentious claims queries.
  • Communicate effectively with the Underwriting team prior to either confirming or declining cover.
  • Advise, motivate and develop less experienced claims handlers and contribute to high level technical output from team.
  • Operate within the confines of the agreed personal delegated claims authority.
  • Utilise the company preferred insurance pool, develop your knowledge and the coverage provided by Scheme Policies.

Your Skills, Experience and Qualifications:

  • CII, Dip CII and educated to A-Level standard or equivalent.
  • With an effective use and grasp of systems technology required to transact business
  • You have a good knowledge of general insurance and underlying legal principles. You understand the limitations of the companies delegated authority and claims handling agreement
  • Use technical knowledge to handle claim queries ensuring a connected service from beginning to end.
  • Extract and piece together information from a range of different opportunities and sources
  • Communicate clearly with colleagues, use your high accuracy and attention to detail in data entry and presenting data.
  • Strong communication and social skills with clients and colleagues
  • Analytical problem solving approach, with a 'can do’ attitude
  • Ambitious teammate who takes ownership and accountability
  • Proficient in MS office
  • Eligible to work in the UK.

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