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Customer Care Coordinator
3 months ago
Customer Care Coordinator
My client, a busy Housing Contractor, have an opportunity for a Customer Care Coordinator who has experience of working in the housing market. You will be responsible for delivering the administration process of post-sales completion of defects and release of retentions.
The company
A leading housing contractor providing housing solutions UK wide building quality homes for a wide range of home buyers from first time buyers to family homes.
Customer Care Coordinator - The role
Working from their regional office in Cheshire the Customer Care Coordinator will be responsible for managing and delivering the administration process relevant to handover of properties to clients/purchasers. Reporting to the Customer Care Manager, your duties will include:
- Organise the Customer Care Operatives daily diary, including coordinating works to Open Market and Housing Association properties as and when required.
- Liaise and organise subcontractors/suppliers works on a daily/weekly basis.
- Log and respond to all correspondence that comes into the Customer Care department by phone, letter, email and fax in a timely manner and return any missed calls.
- Record all reported defects onto database and continuously update records/files
- Obtain Daily/Weekly Updates/Feedback from supply chain and internal staff and update system
- Attend Customer Care Team Meetings to report on progress on day to day issues and provide monthly reports
- Schedules to be updated weekly and distributed to Customer Care Manager.
- Obtain and authorise quotes for remedial works, raise subcontractor orders/site instructions via QS, material/plant requisitions and sign off invoices when line manager is not available
- Overseeing logging of out of hours calls received via through their system which are collated first thing every morning and telephone contact made with each customer/resident.
- Updating of all clients on contract schemes for new and on-going issues on a daily/weekly basis.
- Obtaining and maintaining schedule of emergency out of hour's contacts for Manager.
- Weekly contact with new completion customers and programming of any works required.
- Processing Operatives' weekly wages and all contra charges related to works undertaken.
Customer Care Coordinator - Skills and Experience required
- Experience working in the housing sector
- Minimum or equivalent GCSE standard in English and Maths.
- NVQ Level 2 in Business Administration or NVQ Level 3 in Customer Care
- Previous experience in a Customer Care orientated role within the Construction industry
- Excellent administration, organisation and communication skills (both written and verbal)
- Ability to work effectively on own initiative and within a team to achieve results
- Excellent interpersonal, time management
- Positive flexible approach to deliver customer satisfaction
Customer Care Coordinator - Benefits
The company are offering a competitive salary along with a fully comprehensive company package.
How to apply
To apply, please contact Deena at Fawkes & Reece on or apply via the link.
