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D365 CE Technical Architect

2 months ago

Nottingham, United Kingdom Shape IT Recruitment Full time

I have an exciting opportunity for an experienced Technical Architect specializing in Contact Centre solutions, incorporating the Microsoft Dynamics and Azure ecosystems. As a Technical Architect, you’ll lead my client's projects, providing technical expertise and guiding their teams to deliver best-in-class solutions to clients.


Key Responsibilities:

  • Design and implement robust, scalable, and secure Contact Centre solutions, integrating Dynamics 365 and Azure services.
  • Lead technical teams and collaborate with senior stakeholders to align business needs with strategic technology solutions.
  • Provide technical guidance on Workforce Management, AI, omni-channel, and telephony integrations for contact centres.
  • Ensure solutions adhere to Microsoft best practices and maintain high standards in project delivery.
  • Support project teams with architectural design, issue resolution, and documentation.


Skills & Qualifications:

  • Significant experience in designing Contact Centre solutions with omni-channel capabilities.
  • Strong understanding of Microsoft Dynamics 365, Power Platform, and Azure integrations.
  • Expertise in telephony technologies, AI, and automation within contact centres.
  • Proven leadership in guiding technical teams and managing complex integrations.
  • Proficient in programming languages such as C#, JavaScript, and TypeScript.
  • Familiarity with cloud services, security, and ALM practices.


If you're passionate about driving innovation in Contact Centre technology and have the skills to deliver cutting-edge solutions, apply now and join my client's dynamic team