Corporate Recovery Litigations Specialist

4 weeks ago


Burnham, United Kingdom Connect Recruitment Full time

The Recoveries & Litigations Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.The role will encompass the following workstreams:RepossessionsLitigationCash RecoveryInsolvencyPRINCIPAL ACCOUNTABILITIES:Responsible for volume outbound and inbound callsNegotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections systemEnsure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to themUndertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct positionPrepare appropriate documentation to instruct an external agentUndertake all collections activities in accordance with the required regulations; Companies Policies and GuidelinesEstablish and manage third party relationships with specialist agents, solicitors, and trace specialists if requiredReview SLA adherence and performance reports (in conjunction with the Manager)KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:Minimum of A levels or equivalentExperience in the automotive or consumer finance industry preferredA minimum of 1 years’ experience in a Collections or Recoveries role preferredIT SKILLS PROFILE:Excel and Word to Intermediate levelWorkflow management



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