Membership Administrator

2 weeks ago

London, United Kingdom Reed Full time
Membership Administrator
  • Job Type: Temporary (potential for permanent)
  • Location: West End, London
  • Salary: £14.42 - £16.82 per hour
  • Working Hours: Monday – Friday, 9:00 am – 5:30 pm (40 hours a week)
  • Working Arrangement: Hybrid

My client, within the healthcare industry, based in the West End, is looking for a Membership Administrator to oversee all aspects of membership, support growth, engagement, and satisfaction. This role is crucial in maintaining the integrity of our membership database and serving as the primary point of contact for our members.

Day to Day of the role:
  • Process applications, renewals, and cancellations accurately and promptly.
  • Maintain up-to-date member records, including contact details, membership status, and payment history.
  • Serve as the main point of contact for member inquiries and provide information about membership benefits.
  • Assist in developing strategies to attract new members and implement initiatives to retain existing ones.
  • Generate reports on membership metrics and provide insights to inform decision-making.
  • Work closely with the finance department to manage membership subscriptions and reconcile accounts.
  • Manage membership finance systems and ensure efficient office operations.
  • Coordinate staff rotas to ensure adequate coverage.
  • Collaborate with other departments to support membership-related initiatives.
  • Identify and implement process improvements to enhance the member experience.
  • Compile the annual journal and assist with special membership projects.
  • Advocate for members within the organisation and foster a sense of community among them.

This role is with view to interview asap, so please apply now if you are interested

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