Housing Improvement Analyst

4 weeks ago

Hounslow, Greater London, United Kingdom LONDON BOROUGH OF HOUNSLOW Full time

About us at Hounslow

We'd love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.

About The Role

This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements.

Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.

About The Team You'll Be Working In:

  • You will line-manage directly one Housing Performance Assistant.
  • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture.
  • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents.

About You

If the points below resonate with you, we'd love you to put in an application:

  • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders.
  • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff.
  • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting.

Closing date: 10 March 2025.

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