Service Desk Administrator
4 days ago
About The Role
As a Service Desk Administrator, you’ll be an integral part of our IT support team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence.
Your focus will be on providing efficient, high-quality support while adhering to established processes and service standards. You’ll also contribute to the team’s continuous improvement efforts by maintaining documentation, supporting operational tasks, and collaborating with colleagues to enhance the overall service experience.
Key Responsibilities
- Handle incoming tickets and calls, aiming for first-contact resolution and escalating where necessary, while delivering outstanding customer service to ensure a positive support experience for all users.
- Assist with recurring tasks such as audits, system checks, and documentation updates to ensure consistent service delivery.
- Work closely with team members and stakeholders to resolve complex issues and contribute to continuous improvement efforts.
- Maintain and contribute to the knowledge base by documenting solutions, processes, and best practices.
- Perform any other reasonable support and service tasks as directed by your line manager.
About You
Experience and Qualifications
- Proven experience in a customer-focused support role.
- Excellent written and verbal communication skills, with an ability to clearly explain technical solutions.
- Strong analytical abilities and a proactive approach to resolving issues.
- Basic understanding of ITIL principles and best practices (advantageous).
- Relevant certifications such as ITIL Foundation or CompTIA A+ (advantageous).
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of - grass.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
-
Service Desk Administrator
1 week ago
Stroud, United Kingdom Ecotricity Full timeAbout The RoleAs a Service Desk Administrator, you’ll be an integral part of our IT support team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your focus will...
-
Service Desk Administrator
1 week ago
Stroud, United Kingdom Ecotricity Full timeAbout The RoleAs a Service Desk Administrator, you’ll be an integral part of our IT support team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your focus will...
-
Service Desk Administrator
5 days ago
Stroud, United Kingdom Ecotricity Full timeAbout The Role As a Service Desk Administrator, you’ll be an integral part of our IT support team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your focus...
-
Service Desk Administrator
1 week ago
Stroud, United Kingdom Ecotricity Full timeAbout The Role As a Service Desk Administrator, you’ll be an integral part of our IT support team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your...
-
Receptionist / Front Desk Administrator
6 months ago
Stroud, United Kingdom The Fifth Dimension Gym Full timeA fantastic opportunity to join us at Fifth Dimension has arisen. We're preparing for a very exciting relocation to an all new / brand new gym just up the road in Stonehouse where we are kitting the new gym out with the latest equiptment from Technogym and Watson. We're looking to expand out reception staff for the time being, any training is provided on...
-
Service Desk Administrator
1 week ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout The Role As a Service Desk Administrator, you’ll be an integral part of our IT support team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your focus...
-
Service Desk Administrator
1 week ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout The Role As a Service Desk Administrator, you’ll be an integral part of our IT support team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your focus...
-
Service Desk Lead
1 week ago
Stroud, United Kingdom Ecotricity Full timeLocation: Stroud, HybridSalary Details: Depending on ExperienceAbout The RoleAs our Service Desk Lead, you’ll guide a dedicated team at the heart of our IT operations, delivering seamless, colleague-focused IT support. Your priority will be to ensure first-contact resolution, efficient ticket handling, and a consistently outstanding experience for every...
-
Service Desk Lead
4 days ago
Stroud, United Kingdom Ecotricity Full timeLocation: Stroud, HybridSalary Details: Depending on ExperienceAbout The RoleAs our Service Desk Lead, you’ll guide a dedicated team at the heart of our IT operations, delivering seamless, colleague-focused IT support. Your priority will be to ensure first-contact resolution, efficient ticket handling, and a consistently outstanding experience for every...
-
Service Desk Lead
1 week ago
Stroud, United Kingdom Ecotricity Full timeLocation: Stroud, HybridSalary Details: Depending on ExperienceAbout The RoleAs our Service Desk Lead, you’ll guide a dedicated team at the heart of our IT operations, delivering seamless, colleague-focused IT support. Your priority will be to ensure first-contact resolution, efficient ticket handling, and a consistently outstanding experience for every...
-
Service Desk Lead
5 days ago
Stroud, United Kingdom Ecotricity Full timeLocation: Stroud, Hybrid Salary Details: Depending on Experience About The Role As our Service Desk Lead, you’ll guide a dedicated team at the heart of our IT operations, delivering seamless, colleague-focused IT support. Your priority will be to ensure first-contact resolution, efficient ticket handling, and a consistently outstanding experience for...
-
Service Desk Lead
1 week ago
Stroud, United Kingdom Ecotricity Full timeLocation: Stroud, Hybrid Salary Details: Depending on Experience About The Role As our Service Desk Lead, you’ll guide a dedicated team at the heart of our IT operations, delivering seamless, colleague-focused IT support. Your priority will be to ensure first-contact resolution, efficient ticket handling, and a consistently outstanding...
-
ICT Service Desk Specialist
3 days ago
Stroud, Gloucestershire, United Kingdom Getting In Limited Full timeJob OverviewWe are seeking a highly motivated and organized individual to join our team as an ICT Service Desk Specialist. The successful candidate will be responsible for providing technical support and assistance to customers, as well as maintaining accurate records and following procedures within the ICT Service.
-
Reception Desk Support Officer
2 weeks ago
Stroud, Gloucestershire, United Kingdom Stroud District Local Strategic Partnership Full timeStroud District Local Strategic Partnership is looking for a Reception Desk Support Officer to join their team.The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.Key responsibilities include ensuring access to the facility for all, greeting customers, and undertaking administrative...
-
Service Desk Lead
1 week ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeLocation: Stroud, Hybrid Salary Details: Depending on Experience About The Role As our Service Desk Lead, you’ll guide a dedicated team at the heart of our IT operations, delivering seamless, colleague-focused IT support. Your priority will be to ensure first-contact resolution, efficient ticket handling, and a consistently outstanding experience...
-
Service Desk Lead
1 week ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeLocation: Stroud, Hybrid Salary Details: Depending on Experience About The Role As our Service Desk Lead, you’ll guide a dedicated team at the heart of our IT operations, delivering seamless, colleague-focused IT support. Your priority will be to ensure first-contact resolution, efficient ticket handling, and a consistently outstanding experience...
-
Customer Service Advisor
2 weeks ago
Stroud, Gloucestershire, United Kingdom Stroud District Local Strategic Partnership Full timeWe are seeking a Customer Service Advisor to cover reception desk duties during annual leave and absence at Active Lifestyles Stroud.The successful candidate will ensure access to the facility for all, greeting customers and undertaking administrative tasks as directed.Based on market conditions and the location in Stroud, we estimate the salary for this...
-
Customer Service Administrator
1 month ago
Stroud, United Kingdom CV-Library Full timeCustomer Service Administrator Location: Stroud Hours: Full-Time, 37.5 hours Salary: £13.50 per hour We are excited to be recruiting for a Customer Service Administrator to join our dynamic client based in Stroud, a leader in marketing and selling a diverse range of medical devices and pharmaceutical products across the UK and internationally. Key...
-
Customer Service Administrator
2 weeks ago
Stroud, United Kingdom First Base Full timeCustomer Service Administrator Location: Stroud Hours: Full-Time, 37.5 hours Salary: £13.50 per hour We are excited to be recruiting for a Customer Service Administrator to join our dynamic client based in Stroud, a leader in marketing and selling a diverse range of medical devices and pharmaceutical products across the UK and internationally. Key...
-
Customer Service Administrator
3 weeks ago
Stroud, United Kingdom First Base Full timeCustomer Service AdministratorLocation: StroudHours: Full-Time, 37.5 hoursSalary: £13.50 per hourWe are excited to be recruiting for a Customer Service Administrator to join our dynamic client based in Stroud, a leader in marketing and selling a diverse range of medical devices and pharmaceutical products across the UK and internationally.Key...