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Sales Support Executive

3 months ago

Lichfield, United Kingdom RCM Recruitment Limited Full time

Sales Support Executive

B2B Sales Order Processor/Sales Support/Account Management Support

Are you looking to work in a fast-paced business, with a busy office environment and career growth opportunities? This role will involve supporting the Account Managers, offering excellent customer service and strong attention to detail with administration support.

The Sales Support Executive role will involve:

  • Sales order processing
  • Updating the system with kitting / job / additional service requirements
  • Shipment status checking / delivery monitoring
  • Dealing with courier issues where required
  • Being point of contact for customer service and query resolution (internal and external)
  • Maintaining accurate records and system notes
  • Liaising with other departments as required to ensure that orders are fulfilled according to customer specification and standards
  • Sales Account management as per allocation if/where relevant
  • Creating & maintaining and/or contribute to process flows and procedures
  • Ad hoc duties as they arise

Key Skills required of the Sales Support Executive:

  • Service Led and Results Oriented
  • Excellent interpersonal and communication skills at all levels/in all formats - building trust & credibility to maintain good relationships and reputation both internally and externally
  • Proficient in both literacy and mathematical skills (GCSE grade 5 or equivalent)
  • Excellent working knowledge of MS Office (Word, Excel, Outlook)
  • Shows initiative and has a positive, pro-active and collaborative attitude
  • Ability to work flexibly as part of a small team to meet deadlines in a fast-paced, changing environment
  • Reliable and organised with an impeccable eye for detail
  • Motivated to continuously learn and improve and possesses strong, relevant IT capabilities
  • Experience of using a CRM system and order processing within a fast-paced, changing environment is preferred

This Sales Support Executive will offer a basic up to 26K plus £500 bonus and many other benefits.

To find out more APPLY today