Project Officer

2 weeks ago

Ipswich, Suffolk, United Kingdom Suffolk Jobs Direct Full time
Job Description
  • Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid
  • £33,366 per annum (pro rata if part time)
  • 37 hours per week - Flexible working options available
  • Fixed Term or Secondment for 12 months

At Suffolk County Council, every role is a chance to create positive change. We're not just a local authority; we're a team of dedicated individuals working together to improve lives across our diverse communities. As our new Warm Handover Project Officer, you'll have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special. Your contributions will help build a brighter future for all. If you're passionate about making a real, tangible difference, it's time to reimagine your career with us. Join Suffolk County Council and turn your passion for positive change into action.

Your Role And Responsibilities

This role will see you working within the Contact and Assessment Team to run the Warm Handover Referral Scheme (WHRS). This is a partner-to-partner referral scheme designed to connect clients with organisations that can better meet their needs, with your role focused on ensuring this service runs smoothly for the partners signed up to it, and the community it serves.

On a day-to-day basis you will be the first point of contact for partner organisation's requests and queries, be in charge of the tracking and onboarding of new partners and ensuring all processes and forms are as up to date as possible. Part of your role will also involve liaising with the Suffolk Information Partnership (SIP), a network of 150 organisations representing the VCFSE and statutory sector in Suffolk, which organisations need to be a member of to benefit from the Warm Handover service.

Your role within the Customer First Service will also involve supporting the Team Manager in the effective operation and delivery of excellent customer service in the Contact Centre, and to be personally accountable for specific identified targets within the broader remit of the team. This will involve managing risk, demand and resources on a daily basis in order to support vulnerable adults, children and young people accessing the service.

You will need
  • To be passionate about social care and providing exceptional service
  • Experience of communicating with a wide range of stakeholders
  • Relevant computer literacy (Explorer, Word, Excel, Outlook)
  • A willingness to learn and evidence of continued professional development
  • To collaborate well with others and be flexible in your approach to meet the demands of the post and team.

You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

Customer First is a multi-channel, 24-hour contact centre who act as the first point of contact for Social Care in Suffolk. We operate across Adult and Community Services, Children and Young People Services and Mental Health.

We work as a team to support one another, and work together to ensure a high standard of service is achieved. We have a variety of individuals within the team at differing stages in their careers and we can support career development opportunities.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Laura Burns for a casual conversation. You can reach them by calling 01473 296543 or emailing laura.burns@suffolk.gov.uk.

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How To Apply
Step 1 - Read the Job and Person Profile (JPP) (docx).
Step 2 - Click 'Apply Now' to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
  • Describe a situation where you had to work closely with a team to achieve a common goal. What was your role in the team, and how did you contribute to the team's success?
  • Tell us about a time when you encountered a significant challenge in your work. How did you approach the problem, and what was the outcome?
  • Give an example of a time when your attention to detail made a significant difference in the outcome of a project or task. How did you ensure accuracy and thoroughness in your work?
  • Provide an example of a time when you had to communicate complex information to a diverse group of stakeholders. How did you ensure that your message was understood by everyone involved?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 26 March 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

  • up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
  • membership of a competitive Local Government Pension Scheme (LGPS)
  • travel, lifestyle, health and wellbeing benefits
  • performance-related annual pay progression, in addition to an annual cost-of-living pay increase
  • training and encouragement to expand your knowledge
  • a variety of career development opportunities across our organisation
  • diverse and active staff networks
  • flexible working options, with the right to request flexible working from your first day.

Plus lots more

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

#J-18808-Ljbffr

  • Project Officer

    3 days ago

    Ipswich, Suffolk, United Kingdom Suffolk County Council Full time

    Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid£33,366 per annum (pro rata if part time)37 hours per week - Flexible working options availableFixed Term or Secondment for 12 monthsAt Suffolk County Council, every role is a chance to create positive change. We're not just a local authority; we're a team of dedicated individuals...

  • Project Officer

    1 day ago

    Ipswich, Suffolk, United Kingdom Suffolk Jobs Direct Careers Full time

    2 weeks ago Be among the first 25 applicantsSuffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid37 hours per week - Flexible working options availableFixed Term or Secondment for 12 monthsJob Description£33,366 per annum (pro rata if part time)37 hours per week - Flexible working options availableFixed Term or Secondment for 12...

  • Performance and Projects Officer – Waste Services

    3 weeks ago

    Ipswich, Suffolk, United Kingdom Mid Suffolk Full time

    Performance and Projects Officer – Waste ServicesJoin to apply for the Performance and Projects Officer – Waste Services role at Suffolk Jobs DirectIpswich Borough Council – Ipswich, Suffolk IP1 2DE37 hours per weekFull TimePermanentReference: 0054Required as soon as possibleJob DescriptionDo you have an interest in the impact of consumption,...

  • Project Manager

    5 days ago

    Ipswich, Suffolk, United Kingdom ARM Full time

    Contract Role - 12 months5 days on site (40 hours a week)Ipswich£60hr Inside IR35The Energy Division at ARM are currently recruiting an experienced Project Manager (Construction) to join a Major Design Engineering and Construction client.Job Overview:The Project Manager reports directly to a Senior Project Manager and is responsible for the direction and...

  • Project Manager

    5 days ago

    Ipswich, Suffolk, United Kingdom Advanced Resource Managers Ltd Full time

    Contract Role - 12 months5 days on site (40 hours a week)Ipswich£60hr Inside IR35The Energy Division at ARM is currently recruiting an experienced Project Manager (Construction) to join a Major Design Engineering and Construction client.Job Overview:The Project Manager reports directly to a Senior Project Manager and is responsible for the direction and...

  • Project Manager

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Venesky Brown Full time

    Project MangerAre you looking for a rewarding career at the forefront of project development, where you can make a meaningful impact? Join our clients expanding team and contribute to one of the UK's most ambitious and significant megaprojects. This project is central to the UK's climate change agenda and energy policy. The project has received planning...

  • Project Control Manager

    3 weeks ago

    Ipswich, Suffolk, United Kingdom Venesky Brown Full time

    Job Summary: Venesky Brown is looking for a Project Control Manager to start in the Suffolk area, to support our client who have been appointed to deliver off-site-infrastructure works around the Sizewell C structure in Suffolk. Sizewell C (SZC) is one of the most exciting and largest megaprojects in the UK, whilst being at the forefront of the UK's climate...

  • Project Manager

    4 weeks ago

    Ipswich, Suffolk, United Kingdom Ardent Full time

    Role: Project Manager (AM4)Location: Suffolk with travel as required (we offer Hybrid working)Full Time or Part Time: Full TimeDirectorate: CMCSalary: Competitive Company Overview:Ardent is the UK's leading provider of land, consent management and stakeholder engagement services to support major infrastructure and regeneration projects from concept to...

  • Project Manager

    3 weeks ago

    Ipswich, Suffolk, United Kingdom Ardent Full time

    Role: Project Manager (AM4)Location: Suffolk with travel as required (we offer Hybrid working)Full Time or Part Time: Full TimeDirectorate: CMCSalary: Competitive Company Overview:Ardent is the UK's leading provider of land, consent management and stakeholder engagement services to support major infrastructure and regeneration projects from concept to...

  • Project Manager

    3 days ago

    Ipswich, Suffolk, United Kingdom Ardent Full time

    Role: Project Manager (AM4)Location: Suffolk with travel as required (we offer Hybrid working)Full Time or Part Time: Full TimeDirectorate: CMCSalary: Competitive Company Overview:Ardent is the UK's leading provider of land, consent management and stakeholder engagement services to support major infrastructure and regeneration projects from concept to...

  • Project Worker

    3 days ago

    Ipswich, Suffolk, United Kingdom Sanctuary Full time

    Project Worker Cavendish Lodge, 10 Turret Lane, Ipswich, IPA4 1DL £12.50 per hour Full and part time hours available Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service, Cavendish Lodge, Ipswich. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and...

  • Project Worker

    18 hours ago

    Ipswich, Suffolk, United Kingdom Sanctuary Full time

    Project Worker Cavendish Lodge, 10 Turret Lane, Ipswich, IPA4 1DL £13.34 per hour Full and part time hours available Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service, Cavendish Lodge, Ipswich. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and...

  • Business Improvement Officer

    2 days ago

    Ipswich, Suffolk, United Kingdom Illuminated Interiors Full time

    Babergh and Mid Suffolk District Councils are looking for a Business Improvement Officer to join our team in Housing Transformation. You will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. You will join us on a full time (37 hours per week) permanent basis. The successful candidate will earn a...

  • Planning Officer

    2 days ago

    Ipswich, Suffolk, United Kingdom Mid Suffolk Full time

    Join to apply for the Planning Officer role at Suffolk Jobs DirectLocation: Ipswich Borough Council – Ipswich, Suffolk IP1 2DESalary: £37,938 - £39,513 per annumHours: 37 hours per week, Full Time, PermanentReference: 0056Required as soon as possibleJob DescriptionExciting Career Opportunity with Ipswich Borough Council – Join Our Planning TeamBe part...

  • German speaking Junior Project Manager

    3 days ago

    Ipswich, Suffolk, United Kingdom Euro London Appointments Full time

    We are currently recruiting for a German speaking Junior Project Manager on behalf of a client based in the UK.This is a remote position with a salary of £25,000-£27,000 depending on experience. The company conducts research in the healthcare industry. Their research is varied and includes both market and clinical projects. The Junior Project Manager will...

  • Planning Policy Officer

    1 day ago

    Ipswich, Suffolk, United Kingdom Vivid Resourcing Full time

    Planning Policy Officer  East Anglia  £40an hour pay rate - this will accommodate to roughly £4200 a month   Initial 6-month contract Experience you will need:Experience in town planning and planning policy Ability to effectively manage and deliver on multiple projects simultaneously Strong research and policy writing skills Proficiency in conducting...

  • Bank Project Worker

    3 weeks ago

    Ipswich, Suffolk, United Kingdom Sanctuary Full time

    Bank Project Worker Cavendish Lodge, 10 Turret Lane, Ipswich, IPA4 1DL £12.50 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Project Worker at our Homelessness Service, Cavendish Lodge, Ipswich. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and...

  • Senior Project Manager

    2 weeks ago

    Ipswich, Suffolk, United Kingdom ENVIRONMENT AGENCY Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Senior Project Manager - 30499Number of jobs available: 2Region: East Midlands, East of England, London, South EastCity/Town: Ipswich, Norwich, Peterborough, Welwyn Garden CityBuilding/Site: DEFRA GRP DRAGONFLY HOUSE, NR3 1UB, DEFRA GRP EA ALCHEMY, AL7 1HE, DEFRA...

  • Business Improvement Officer

    2 days ago

    Ipswich, Suffolk, United Kingdom Babergh Full time

    Join to apply for the Business Improvement Officer role at Babergh and Mid Suffolk District Councils.Location: Babergh and Mid Suffolk District Councils - Ipswich, Suffolk IP1 2BXSalary: £36,124 - £42,708 per annum (pro rata for part time)Full Time, 37 hours per weekPermanentWhat We Are Looking ForWe are looking for a Business Improvement Officer to join...

  • Business Improvement Officer, Ipswich

    2 days ago

    Ipswich, Suffolk, United Kingdom Babergh and Mid Suffolk District Councils Full time

    Babergh and Mid Suffolk District Councils - Ipswich, Suffolk IP1 2BX £36,124 - £42,708 per annum (pro rata for part time) Full Time, 37 hours per week Permanent Full time, part time and job share opportunities will be considered. What we are looking for We are looking for a Business Improvement Officer to join our team in Housing Transformation. You will...