Customer Service Officer

INTERNAL APPLICANTS MUST APPLY VIA MYSELFThis vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.*Fusion Assets, NLP LLPNLC5: £26,991 - £28,665 Per YearTo provide the highest level of customer service, we are seeking to recruit a Customer Service Officer with experience of working in a busy customer focused environment.You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work. In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential. You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment.You may be required to cover any First Stop Shop within North Lanarkshire.Working Pattern:Monday - Thursday: 08:45am - 16:45pmFriday:08:45am - 16:15pmWorking here at North Lanarkshire CouncilIf you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.For more information on local authority careers visit the myjobscotland career hubNorth Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.Click here to see our Recruitment Charter.*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***