Trainee IT Support Analyst

3 weeks ago

Newton with Scales, United Kingdom TEAM Full time

A dynamic supplier of Electronic Point of Sale (EPoS) and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sectors are seeking a Trainee IT Support Analyst to join their team.  You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review to £25,000.  The role will be conducted from their office in Chorley + with some remote work. You will be joining a company who offer training and a genuine career path with an additional benefits package.  As the Trainee IT Support Analyst you will:Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.Provide telephone support to the user base utilising remote access tools.Log and categorise incoming calls and emails within a CRM system.Active involvement in the documenting and updating of knowledge base.Raise jobs for Engineers and liaise with them.Take ownership of incidents and progress them quickly and efficiently.Document issues / problems and raise to the 2nd line team. We are looking for a Trainee IT Support Analyst with:Good general IT skills.Problem-solving attitude and aptitude.Good communication skills both written and verbal.Good problem-solving skills.Ability to manage own workload effectively.Excellent time management skills.Attention to detail.An ability to Take Ownership.  If this sounds like the Trainee IT Support Analyst role for you, click apply now.  Candidate Source Ltd is an advertising agency.  Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

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