Customer Service Representative

3 weeks ago

Hitchin, United Kingdom Crane Building Services & Utilities Full time

Reporting to the Inside Sales Manager (Utilities) you will serve as the key direct customer contact point for quotation and order processing and will be the primary liaison point with Channel Partners & customers in ensuring customer requirements are fulfilled. The Inside Sales Representative is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical inquiries and order expediting whilst delivering a world class level of customer service to all internal and external customers.


Responsibilities include:

  • Process customer orders in a timely and accurate manner including clarification and order entry, ensuring that part numbers, prices and lead times are correct and in line with our product offering.
  • Review customer enquiries working with external sales, engineering, technical and other departments to produce sales quotations and provide to customers in a timely manner.
  • Dealing with customer enquiries via email/phone relating to product and technical enquiries working alongside various departments including engineering, technical and external sales.
  • Work to achieve KPI’s set for the individual and department, including time taken deliver quotation, and process orders etc.
  • Proactively advise customers of re-schedules or delays affecting promised ship date.
  • Review and validate quoted delivery prior to order entry in conjunction with system requirement and relevant departments.
  • Implement all change orders, order cancellations and maintains existing sales orders and acknowledges processing of order changes to customer.
  • Prepare and submit quotations which include quote tracking on SalesForce.com and liaise with external sales in the process.
  • Advise/suggest best product application to meet customer needs.
  • Work closely with external sales and internal departments to obtain timely answers for customers.
  • Participate actively in the Crane Business System processes including Kaizen team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
  • The successful candidate will have a strong background in customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. You must be able to communicate verbally and in writing complex and detailed solutions to people at all levels, both internally and externally and be able to demonstrate a high level of drive and a passion for delivering excellent customer service.


APPLICANTS MUST BE ABLE TO DEMONSTRATE EXCELLENT VERBAL AND WRITTEN FRENCH LANGUAGE SKILLS.


ABOUT US

Crane Building Services and Utilities (BS&U) is part of the Fluid Handling Division of Crane Co. founded in 1855, which is a global, multi-industry, New York Stock Exchange quoted company. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets.

The name Crane speaks of who we are, what we stand for and how our customers perceive us: A company with history and tradition, but also a company that is innovative, quality minded and one which acts with integrity and still holds to the resolution of its founder.

Crane Co. was founded on 4th July 1855 by Richard Teller Crane who made the following resolution:


"I am resolved to conduct my business in the strictest honesty and fairness; to avoid all deception and trickery; to deal fairly with both customers and competitors; to be liberal and just towards employees; and to put my whole mind upon the business."


The essence of this resolution is the business policy of Crane Co. today.


We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.

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