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Insights Manager

1 month ago

London, United Kingdom Harnham Full time

CUSTOMER INSIGHT MANAGER

UP TO £60,000, BONUS, HYBRID WORKING

LONDON BASED

We're working with a leading global membership organisation in the education sector. They're looking to add a senior figure to their customer experience team to support the Head of Insight and provide key strategic recommendations to the wider business.

THE ROLE:

The Customer Insight Manager will have the following responsibilities:

  • Deliver insights to senior stakeholders
  • Work across both quant and qual research projects
  • Using research and insight to help inform overall business and brand strategy
  • Collaborate with the wider teams in the business to support with business insights
  • Support with ad-hoc projects
  • Mentor junior members of the team
  • Manage internal and external stakeholder relationships, including agencies

YOUR SKILLS AND EXPERIENCE:

The ideal Customer Insight Manager will have:

  • Knowledgeable with quant and qual methodologies
  • Great communication skills
  • Comfortable presenting to senior stakeholders
  • Being able to tell a story using data
  • Experience managing projects from end to end
  • Experience with CX projects is advantageous but not essential

THE BENEFITS:

  • A salary up to 60k
  • Pension
  • 25 holiday days
  • Other company-related discounts and benefits
  • Hybrid working