Customer Success Manager

2 weeks ago

Edinburgh, United Kingdom ApprovalMax Limited Full time

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated passionate team.Responsibilities include:Customer Onboarding and Enablement: Guide customers through the onboarding process ensuring they have the necessary resources knowledge and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.Relationship Management: Develop and maintain strong relationships with customers acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.Performance Tracking and Analysis: Monitor and track customer performance metrics including Monthly Recurring Revenue (MRR) customer satisfaction and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.Issue Resolution: Address customer inquiries concerns and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.Customer Development: Work closely withcustomers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans marketing initiatives and joint sales efforts.Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams including sales marketing product and support to ensure a seamless customer experience.Upsell and Cross-sell: Collaborate with customers to identify upsell and cross-sell opportunities maximizing customer value and revenue potential.Reporting and Documentation: Maintain accurate customers data activities and interactions in the companys CRM system. Provide regular reports and updates on customer performance to the leadership team.Qualifications : Desired Skills and Experience:2 years of experience in customer management account management or similar roles in SaaSStrong track record of driving customer success retention and revenue growthExcellent communication and interpersonal skills with the ability to build and maintain lasting relationshipsDemonstrated problem-solving abilities and a customer-focused mindsetExceptional organizational skills and the ability to manage multiple projects simultaneouslySelf-motivated and proactive with a passion for exceeding expectationsThis role is:Full-time and permanent.Additional Information : What We Offer:Growing international business with 10000 subscribersRegular performance-based compensation reviews26 days paid time off1 additional day off for your BirthdayRemote office assistanceService years recognition financial reward.Remote Work : YesEmployment Type : Full-time Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Experience: years Vacancy: 1

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