Transfer Agency Oversight Analyst

Were currently looking to hire a Transfer Agency Oversight Analyst to join L&G Asset Management Youll assist the Transfer Agency Oversight team in overseeing external Transfer Agents across UK and European funds in the Asset Management division of L&G by undertaking control activities due diligence process enhancements and supplier management activitiesWhat youll be doing:Assisting in the resolution of daily and periodic business-related issues with third-party Transfer Agency relationshipsResolving operational issues and initiatives including the late dealing authorisation process while ensuring key stakeholders receive a service that meets expectationsMaintaining promoting and encouraging good avenues of communication between L&G Asset Management and primary third-party administration providers to support automation risk reduction and best practiceRectifying anomalies and resolving business issues to ensure a high level of customer serviceRepresenting the team and department in a professional collaborative and commercially aware manner developing strong working relationships with internal and external partiesWorking collaboratively with managers and vendors to foster credibility and influence building a reputation for operational excellence across the firmProducing insightful and meaningful management information reporting to highlight trends analysis and errorsDelivering oversight of projects including migrations and transitionsQualifications : Who were looking for:Previous Financial services industry experience required or demonstrable equivalent experience ideally within a transfer agent or related oversight teamA good understanding of supplier relationships contracts and Service Level AgreementsGood understanding and experience of all aspects of Investment Management with particular focus on transfer agency experienceGood knowledge of the FCA Collective Investment Schemes Sourcebook and Conduct of Business SourcebookAbility to create and understand MI to make suggestions on improving our service to enhance the customers experienceAbility to communicate effectively with a wide range of customers and suppliersAbility to own problems and resolve issues quickly in a way that treats customers fairly and protects the businessAbility to confidently make decisions based on evaluation of risks and using all available informationAbility to identify opportunities for improvement and promote them via creative and innovative solutionsWhatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:The opportunity to participate in our annual performance -related bonus plan and valuable share schemesGenerous pension contributionLife assuranceHealthcare Plan (permanent employees only)At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holidayCompetitive family leaveParticipate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)There are the many discounts we offer both for our own products and at a range of high street stores and onlineIn 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heartAdditional Information : At L&G we believe its possible to generate positive returns today while helping to build a better future for all. If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. Remote Work : NoEmployment Type : Full-time Key Skills Sales Experience,B2B Sales,Marketing,Financial Services,Customer Services,Management Experience,Redmine,Agency Management,Home Care,Outside Sales,Sales Management,Recruiting Experience: years Vacancy: 1