Contract Operations Coordinator
2 days ago
What's the role?
The Contracts team is a part of Bloomberg Finance and Admin department. It is deeply ingrained in the customer service and operations of the organization. The role of a Contracts Operations Coordinator in this business is to provide excellent customer service to a large global client base. The Contracts team is responsible for the operational and administrative management of the contracts processes across all Bloomberg groups and products.
We work in a very fast-paced environment, where prioritization and operational excellence are key. We work towards ambitious individual and team goals. As a coordinator on this team, your day to day will consist of managing client support tasks (70+daily) through the order to cash process. We are responsible for mitigating risk through proper legal documentation and the management of our client database.
We'll trust you to:
Have strong multi-tasking skills:
- Receive and analyze Service Order Requests (SORs) and identify contract needs
- Review and apply executed contracts to customer profiles
- Ensure contracts are issued to our clients timely and accurately
- Manage direct requests from internal and external clients on all operational contract inquiries
Have strong attention to detail and analytic approach:
- Maintain global agreements and customer legal entity databases, ensuring appropriate documentation is signed by the clients, and that database integrity is maintained
- Mitigate risk for Bloomberg and our Customers by providing stewardship on - Contracts related processes and implementing policy guidelines
Drive platinum Customer Service:
- Partner with Bloomberg Sales, Operations, Accounting, Installations and Negotiations teams globally to provide extraordinary customer experience
- Assist all clients with contract related inquiries that contribute to the finalization of the sales process
- Effectively communicate between internal and external partners, and liaise on issue management and resolution times
- Think ahead to identify next steps and consequences of events or actions and evaluate whether arguments or cases are complete and sound
Be Technically Inclined:
- Use various research and knowledge platforms to execute daily responsibilities
- Troubleshoot technology failures to allow business to move forward seamlessly
You'll need to have:
- 1-4 years working experience
- Bachelor's Degree or equivalent experience.
- Experience dealing with contracts such as vendor contracts, customer service related contracts etc., and data maintenance
- Excellent verbal and written communication and presentation skills
- Ability to multi-task and meet tight deadlines with attention to detail and quality
- Strong analytical and problem-solving skills
- A results oriented approach: possesses the drive and energy to achieve excellent results
- Be self-motivated with the ability to work independently as well as part of a team
- Strong aptitude for learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax)
We'd love to see:
- Customer Service Experience in Financial Services or Technology
- A passion for customer service
- Keen eye for workflow efficiency opportunities
Does this sound like you?
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.
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