Membership Engagement Manager

3 days ago

London, United Kingdom Memcom Recruitment Full time

Membership Engagement Manager


Our client, a respected organisation in the professional membership sector, is seeking a dynamic Membership Engagement Manager to enhance member engagement and deliver exceptional value to its global membership base of over 24,000 professionals. This exciting opportunity combines strategic vision with hands-on project delivery to shape the future of member services and engagement.


Key Responsibilities:

  • Collaborate with the Membership team and committee to deliver an impactful operational plan, using data-driven insights to refine membership offerings.
  • Analyse member data, survey results, and external trends to inform the development of the member value proposition.
  • Manage key projects, tracking progress and ensuring delivery on objectives.
  • Lead communications initiatives to articulate membership benefits and drive engagement, working closely with marketing teams.
  • Partner with internal teams to identify and execute opportunities for member recruitment and retention.
  • Oversee membership website content, marketing materials, and onboarding processes to optimise the member experience.
  • Act as the primary liaison for regional and international officers, supporting them in their efforts to engage members locally.
  • Organise and deliver events for senior members and Fellows, ensuring high levels of participation and satisfaction.


Skills and Experience:

Essential

  • Proven experience in membership organisations, particularly in roles focused on engagement and retention.
  • Strong project management skills with a history of delivering strategic initiatives.
  • Excellent copywriting and communication skills, capable of influencing and collaborating with senior stakeholders.

Desirable

  • A qualification in management or project management.
  • Experience developing membership value propositions or conducting market research.


Employment Details

  • Location: London (hybrid working model with 40% office-based time over a four-week period).
  • Salary: £45-£50k per annum (depending on experience).
  • Contract: Permanent, full-time (35 hours per week).
  • Annual Leave: 27 days per year (pro rata for part-time roles).
  • Benefits: Includes a contributory pension scheme, enhanced parental leave, paid IVF leave, and access to professional development opportunities.


This role is a fantastic opportunity for a skilled professional to lead engagement strategies in a thriving membership organisation. Apply by 16 January 2025 to make your mark.

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