VIP Host

1 month ago

Manchester, United Kingdom Bring It On Full time

Bring It On is creating the next generation of skill games.

We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.


In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will be communicating with our most precious player group, catering to their needs, exciting them with your updates and forming meaningful relationships. 


Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you.


Are you ready to create awesomeness?


Responsibilities

  • Communicate with our VIPs on a daily basis, via iMessages, FB Messenger, Email and Phone 
  • Get to know our players on an intimate level, their backgrounds, favorite pets, sports team, music band and hobbies
  • Make the VIP player feel valued, pampered, and eager to continue playing and engaging with our games
  • Keep track of product development, new releases and ongoing live operations (events) in the game - so you can relay that back to our players
  • Get closely acquainted with our and competitor games, play it regularly to understand our player's experience
  • Analyze player's behavior to identify playing patterns. This entails going through analytical reports from multiple sources
  • Work with team members in other departments to offer promotions and engage our players
  • Empathetically listen to player complaints and solve discomforts in their experience
  • Be the voice of our players - collect and communicate their feedback to other team mates


Requirements

  • Fluent English 
  • Proficient in Excel, and possession of analytical skills. Must be able to understand economical value of promotions
  • Strong and service-centric verbal communication skills - you represent our company to our most precious players. You communicate with a personal and likable tone, you are attentive to the other party
  • Clear written communication skills - document your conversations in our guest CRM tools
  • 12 years of education


Advantages


  • BS or MS in a Business- or Marketing-centric field
  • Previous experience as a VIP Host or Ambassador, or as a Customer Service or Support Specialist
  • Previous experience as a Concierge or a Shop Clerk at a high-end luxury designer store
  • Further language capabilities, like Chinese, Spanish and others


Perks


  • Attractive salary that meets your expectations
  • Performance-based bonuses
  • Home office budget - craft a top-notch environment to create wonders from
  • Stock options - when the company succeeds, you do as well
  • No physical office - work from anywhere you want to
  • No bullshit - Bring your A-game, that’s it

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now



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