Associate Director Claims

1 week ago

London, United Kingdom Howden Full time

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.


The Role:


As a key liaison between clients and insurers, the Associate Director Claims will ensure that property claims are handled with the highest standards of service, in compliance with regulatory requirements. This role requires a strong understanding of the London Market, particularly within the property sector, and ideally a background in broking.


What you'll be doing

  • Serve as the primary point of contact between clients and insurers, ensuring that property claims are managed efficiently and in line with both client expectations and regulatory standards.
  • Manages assigned projects and contribute to other projects as the need arises
  • Provides relevant management information to senior management
  • Develops positive relationships with markets
  • Negotiate with markets to achieve the best outcome for the client
  • Maintains any ongoing delegated authority contracts appropriately and efficiently
  • Create comprehensive claims documents.
  • Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
  • Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.
  • Keeps clients and insurers advised of developments relating to notifications and claims, liaising with third parties as vital.
  • Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties advised throughout the process.
  • Ensure up to date records are maintained at all times on the Group systems
  • Interprets instructions and issues arising, and then implement actions according to policies and procedures
  • Keep informed of all legal and regulatory developments relevant to the division/department


Who we're looking for

  • Previous experience in a claims' role, ideally within the London Market and with a focus on property claims. A background in broking is highly desirable.
  • Strong understanding of the general principles of insurance, with a particular emphasis on property claims and London Market operations, including both Lloyd’s and company markets.
  • Good understanding of London market operations (Lloyds and company markets)
  • Understanding of company objectives and how own role contributes to these.
  • Good knowledge relating to claims-handling process.
  • Understanding of broking and underwriting process.
  • Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness
  • Awareness of the regulatory environment and requirements.
  • Good level of communication and interpersonal skills including, written, verbal and face to face
  • Highly organised, with good planning skills.
  • Able to work to flexibly to achieve tight deadlines/targets
  • Able to build balanced relationships
  • Able to be proactive and work on own initiative
  • Resilient and calm under pressure.
  • Good decision-making skills/analytical.
  • Able to react to change positively and productively.


Qualifications

  • Educated to A level standard – Grade A-C (or equivalent)
  • Progression towards gaining professional qualifications is desired but not essential


What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.


Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond


We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.


Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.


Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

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