HR Shared Service Advisor

3 weeks ago

Hayes, United Kingdom Hays Specialist Recruitment Limited Full time

HR Shared Services Advisor

6 month contract

Up to £30 per hour (premium)

Hayes - plenty of parking 37.6 hours a week

Hybrid - Tuesday, Wednesday and Thursday in office

Your new companyI am working with an established and highly respected global organisation to recruit a HR Shared Service Advisor for a 6 month contract.

Your new roleYou will join a fast-paced HR Shared Services team and will be responsible for managing HR case management through self-service. You will have the opportunity to work with and supporting colleagues in other global regions. A successful team member will be extremely detail-oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.Key responsibilities:

  • Utilise case management system tools to respond to HR questions, issues, problems, and status changes within defined SLAs and quality measures
  • Resolve case work via email, phone or video chat software
  • Resolve cases in a professional, sensitive, and customer-focused manner in accordance with policies, procedures, and Service Level Agreement
  • Escalate cases in accordance with, and as defined by HRSS policy and procedures to the appropriate team
  • Assist with special projects to support the HR shared services
  • Contribute to the on-going development of HR knowledge
  • Collaborate with other regional HRSS teams for alignment and knowledge sharing.
  • Lead efforts to document, simplify and standardise HR business processes regionally and globally.

What you'll need to succeed

  • Strong customer service orientation while maintaining a high level of integrity and confidentially with each interaction
  • Possess the ability to navigate complex conversations, determine needs and provide solutions that satisfy customers
  • Know how to deescalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention
  • Ability to listen and discern the true need of our customers to determine the appropriate resolution
  • Ability to prioritise workload to complete assigned deliverables within the allocated timeline
  • Interpersonal skills to effectively communicate with all business contacts and handle all issues that may be sensitive in nature

What you'll get in returnUp to £30 per hour What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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