Client Legal Knowledge Product Manager

4 weeks ago

London, Greater London, United Kingdom Clifford Chance Full time

The Product Manager will be responsible for the management of the Client and Market Development suite of tools. This role is crucial in driving the vision strategy and execution of our products to support business objectives enhance client relationships and propel revenue growth.

Who you will work with
The role sits in the Global Client & Legal Knowledge Team reporting to the Director of Client & Legal Knowledge.  
The Client & Legal Knowledge Product Manager will principally work with:
    Global Business Development Directors
    Global Head of Operations: Clients Markets and Products
    Business Development and wider C&MD Teams
    Partners Lawyers Practice Assistants
    KETL 
    Global Programme Group
    Delhi Service Centres
What you will do
Vision & Strategy
    Develop and articulate a clear product vision and roadmap with the Director of Client & Legal Knowledge and other key stakeholders for the suite of CMD Products aligning with the firms overall business objectives. 
    Identify opportunities for technology improvements to enhance business development and client engagement efforts. 
    Conduct research to understand the needs of our clients lawyers and BD communities to support the vision & strategy.
Product Development & Management
    Own the product roadmap aligning with the business crossfunctional partners (Partners Business Development and the Leadership team). 
    Take a usercentric approach to enhancements.
    Oversee the full product lifecycle from user research requirements gathering development testing deployment and ongoing maintenance. 
    Collaborate with internal stakeholders including partners lawyers and business professionals to ensure product alignment with business needs and CC strategy
    Oversee the experience management programme and administration of Client Development suite of products
    Prioritise features and enhancements based on business impact user feedback and resource availability.
    Work with key colleagues to translate business requirements into practical applications and business workflows
CrossFunctional Leadership
    Build and lead a crossfunctional team within the Business Development Operations function including IT marketing and business development professionals. 
    Foster a collaborative team environment and promote effective communication and project management practices. 
    Coordinate with external vendors and technology partners to ensure seamless integration and optimal performance of the systems.
Performance Monitoring & Reporting
    Align products with the firms data strategy and governance practice to enable business workflows and support effective reporting.
    Establish key performance indicators (KPIs) and metrics to monitor product performance and user satisfaction. 
    Provide regular updates and reports to stakeholders and senior management on product status usage metrics and revenue impact. 
    Implement feedback mechanisms to continuously improve products and systems based on user input and evolving business needs. 

Qualifications :

Qualifications and Skills 
    Bachelors degree in Business Information Technology or related field.
    Strong understanding of CRM systems legal technology and data management principles. 
    Strong stakeholder management
    Familiarity with data analytics and reporting tools.
Desirable
    Experience of continuous improvement methodologies
    Systems thinking
    User experience research
Your experience  
    Minimum of 5 years of product management experience or similar role preferably within a law firm or professional services environment. 
    Proven track record of managing CRM systems and legal software with specific experience in Litera/ Foundation highly desirable.
    Experience of leading or working on large scale data projects
    Excellent leadership and teambuilding skills with the ability to motivate and manage a crossfunctional team. 
    Strong communication and interpersonal skills capable of effectively conveying complex technical concepts to nontechnical stakeholders. 
    Strong problemsolving and analytical skills with the ability to think strategically and translate business objectives into actionable plans. 

Additional Information :

How we will support you

From your first day with us you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training informal coaching and mentoring through to skillsbased and technical training and on the job learning.

Whatever your area of expertise you will find a range of career opportunities at Clifford Chance. And wherever youre heading Clifford Chance is where you can be true to your ambitions.

Our firm work and people span jurisdictions cultures and languages. In a world where commercial success increasingly relies on globalisation we offer clients a truly international perspective and we offer our people a rewarding and stimulating career.

Were proud of our approachable friendly and teambased way of working. Highly professional and selfassured with an entrepreneurial streak our people are more than happy to share their expertise and knowledge.

Equal Opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here

Remote Work :

No

Employment Type :

Fulltime

Key Skills
System Architecture,Records Management,Zendesk,Customer Support,Live Chat,IT Service Management,ITIL,Sharepoint,Metadata,Knowledge Management,Intelligence Analysis,Content Management
Vacancy: 1

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