Senior Payroll Administrator
2 weeks ago
To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets.
The role holder will create, maintain and process documentation, records and data to agreed procedures and standards. The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes. The role holder will adopt a customer-centric approach to ensure smooth HR processes, and that customer needs are addressed.
Within the HR function, the overriding standard is one of excellent customer service. The role holder will liaise with internal and external customers and 1st line support colleagues, working under direct and detailed instructions, under close supervision of senior member of the team with no requirement for forward planning. There is a high volume of transactions in fast paced deadline driven environment, requiring the role holder to take accountability for positive customer experiences. The council is operating as an agile organisation and so will work flexibly between home and the office in line with business demands. The main office for the service is based in Dakota House, Weybridge but there may be occasional travel required to Council and customer sites (e.g. schools)
Education, Knowledge, Skills & Abilities, Experience and Personal Characteristics
• Minimum 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level. • Relevant HR, management, communication, business administration or financial qualification to NVQ Level 2/3, or able to evidence knowledge/understanding of relevant discipline. • Familiar with one or more of the specific processes used in the relevant discipline. • Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. • Competent in a range of IT tools. • Ability to work with others to achieve objectives and improve customer service. • Good written and oral communication skills with the ability to build sound relationships with customers. • Good administrative /organisational and analytical skills. • Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. • A methodical approach to information gathering, recording and reporting. • Previous relevant work experience. • Experience of maintaining business processes and systems. • Ability to guide and support less experienced or more junior colleagues (for some roles).
• Working / willingness to work towards CIPD / CPP qualification or equivalent
• Previous experience in HR transactions or a similar role is desirable.
• Knowledge of relevant employment laws and regulations related to HR transactions.
• Considerable experience working in a customer facing environment
• Experience, technical skills, and proficiency using HR software systems is desireable
• Ability to demonstrate the following SCC People First Values: Positive Outlook; Excellent customer and public service; Be accountable; Collaborate and co-operate; Respect each other; Learn, develop and achieve potential
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