ServiceNow Solution Architect

Salary National £56,375 - £62,830, London £62,000 - £69,105 + Industry leading pension + Benefits. Additional skills supplement paid up to £24,543.Job descriptionThe Group Infrastructure Operations (GIO) function within Digital, Data, Technology and Security (DDTS) is recruiting a ServiceNow Solution Architect to join their team on a permanent basis.Your main responsibility will be to provide governance and technical guidance for Defra’s instances of the ServiceNow® enterprise service management platform. Your focus, in-depth knowledge of the ServiceNow Platform and the ServiceNow product pipeline helps future-proof business and technical decisions.Defra’s ServiceNow® Platform provides a strategic service supporting the operation of Defra’s business. There is a high dependence on the availability of this service and a need to respond to the needs of many differing business demands and priorities which is a feature of its position with Defra as a strategic platform.We are seeking a candidate to support the Senior Service Tool Manager and the Platform Owner to maintain the integrity of Defra’s investment in ServiceNow® by making sure the platform is governed to best practice standards.You will have the opportunity to engage with a wide range of stakeholders and users as part of the projects you work on.Please note that this post requires candidates to hold valid Security Check (SC) clearance. If this requirement is not met, the individual will not be able to progress their application further. Additionally, the successful candidate must be prepared to go through the Developed Vetting (DV) process to remain in the role and successfully pass a STRAP application process. ResponsibilitiesEnsuring alignment of ServiceNow platform capabilities to Defra’s strategic objectives and ServiceNow roadmapGuide the Platform Support Team in implementation of technical good practices, policies and proceduresProvide architectural controls and analysis of impacts for new requirements, including overseeing the service now technical governance boardDesign MID server architecture and configure to support applications such as Discovery, Service Mapping, Event Management and Cloud ManagementEvaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needsEngage with the Defra's wider Architect community to position ServiceNow as the strategic enterprise tooling platformManaging the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomeSkills and ExperienceProven experience as a key technical resource leading the development of ServiceNow platform specifically around areas such Customer service management (CSM),IT service management (ITSM), IT Operations management (ITOM),IT asset management (ITAM), Integrations workplace service delivery (WSD) HR Service delivery (HRSD) etc.Excellent Knowledge of integrating with internal and external applications and systemsAbility to influence and consult at all levels around key technical decisions aligned to ServiceNow best practicesExcellent technical knowledge of components such as Lightweight Directory Access Protocol (LDAP), Virtual private network (VPN), Secure sockets layer (SSL), Extensible Markup Language (XML), Hyper text markup language (HTML), JavaScript, Web Services, etc and of working in a SaaS environmentStrong analytical skills, communication, and presentation skillsDeep understanding of ITIL processes and best practice approachesCertified ServiceNow System AdministratorPlease note that you are only registering your interest by clicking 'Apply' and this is not a formal job application. After pressing 'Apply', you will be contacted by a member of the DDTS Recruitment Hub and will inform you of next steps to formally apply for this role via Civil Service Jobs.