Senior Pensions Administrator

2 weeks ago

Croydon, United Kingdom Isio Full time

We’re growing and we want you to be part of our journey.

Senior Pensions Administrator

At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

Our Pensions Administration Team

We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.

Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking caring, motivated and technically competent Senior Pensions Administrators to join our team.

You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes. You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs.

Due to our huge growth we have vacancies in our Manchester, Reading, Croydon, Edinburgh & Birmingham city centre offices, all with a hybrid workstyle.

Key responsibilities

  • Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements.
  • Process member events within deadlines ensuring compliance with Isio’s standards as well as scheme rules and legislation.
  • Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation.
  • Communicating with members, trustees and other third parties.
  • Provide support and share knowledge across the team.
  • Maintain a culture which reflects Isio’s behaviours and values, putting our people and our members at the heart of all activities.
  • Attend and present at both internal and external meetings (including Trustee and/or client meetings).
  • Keep up to date with any changes impacting your portfolio or schemes.
  • Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.
  • Identify non-core fee projects and ensure these are raised with the client in a timely manner.
  • Be positive and professional at all times and build strong relationships with others.

Key skills and experience

We’re looking for new colleagues with the following skills and expertise - but, please do apply if you don’t hit every requirement and still think you would be great for the role. Our business is better with a diverse range of experience, so we’ll consider each application on its own merits.

  • Experience - an experienced senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes.
  • Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations.
  • A great communicator - the ability to communicate with clients, members and colleagues with impact and credibility.
  • Enthusiasm and motivation - a unwavering desire to solve problems and deliver excellent customer service.
  • Excellent time management - the ability to manage multiple tasks and consistently deliver to deadlines.
  • A great team worker - an emerging role model within Isio, with the ability to support and develop others.
  • Experience of presenting administration reports and communicating with clients/trustees.
  • Experience of managing, mentoring and developing teams.

Demonstrated Commitment to our Core Purpose

  • Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
  • Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
  • Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
  • People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

  • A competitive remuneration package, including a discretionary bonus scheme
  • A defined contribution pension scheme
  • Life insurance
  • Healthcare benefits
  • Income protection
  • 25 days annual leave, plus bank holidays and two 'Company’ days - a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
  • Corporate Social Responsibility (CSR) allowance
  • Flexible working
  • A flexible benefits package
  • Development programmes including technical and non-technical training support and mentor programmes
  • Study support including materials, exam fees and study days

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.

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