Ecommerce Customer Service Advisor

2 weeks ago

Wakefield, United Kingdom Office Angels Full time

Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. �?

  • ?? Full-time, permanent position with a competitive salary of £24,000 per year
  • ? Working hours: Full-time, 08:30 - 17:30 with potential for hybrid working after probation
  • ?? WF2 location with on-site parking

As a Customer Service Executive, you will be responsible for delivering a best-in-class customer experience to our client's valued customers. You will handle various customer queries, address concerns, provide in-depth product knowledge, and ensure that their journey with our client is exceptional. By being the primary contact for customer enquiries, you will represent the organisation and its brand throughout all communication, ensuring customer satisfaction and loyalty.

  • Provide excellent customer service, handling queries, delivery issues, and product insight questions
  • Act as the primary contact for customer enquiries generated through the company website
  • Investigate and resolve customer issues, ensuring accurate record-keeping
  • Take ownership of customer order progression, coordinating with internal teams as necessary
  • Provide accurate reports on service KPIs for management as needed
  • Log and report customer non-conformances, providing recommendations for improvement
  • Support the wider customer service team when pressures allow

To be able to hit the ground running in this role, here are the skills and experience needed:

  • Excellent communication skills, both written and verbal
  • Proven track record of successful customer service in a busy office environment
  • Ability to adapt written responses based on the customer's needs
  • Demonstrated customer empathy to understand and resolve issues effectively
  • Experience with an e-commerce business

Join our client's enthusiastic team and embrace the opportunity to make a positive impact on customers' lives. Apply today by submitting your CV, and let your exceptional customer service skills shine ???

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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