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General Manager
4 months ago
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
What's in it for you?
Weekly Pay
Team meal whilst on shift prepared by our chefs
£20 Taxi Contribution for late shifts (post 1am – 5am / Uber)
Clothing Allowance
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Financial Incentive based on House Performance (Quarterly)
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House Greek Street…
Set within a Grade II-listed townhouse, the original Soho House at 40 Greek Street is where our story began in 1995. Almost three decades on, the club remains a round-the-clock member destination in the heart of Soho. 40 Greek Street retains many of its original features and includes outdoor spaces which can be found on the first and third floor, in addition to a rooftop terrace. There are three dining spaces, serving an all-day club menu from the house kitchen.
The Role…
The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety.
Main Duties…
Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
Implementing, overseeing and understanding the commercial viability of your business
Effective hands-on day to day management and problem solving both front and back of house operations
Performance standards
Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
Work with HOD's to ensure departmental budgets are met consistently
Ensure that all departments rotas are forecasted, costed and published in line with the company standards
To aim, achieve and maintain minimum 90% mystery shopper score in all departments
Ensure retention of team members in line with company standards
Management expectations and accountabilities
Responsibility for feedback, training and development of all managers working at the site.
Ensure that the site meets 100% completion yearly for annual reviews
Embody, display and proactively drive the companies Pillars and Values
Ensure that company policies and standards are maintained consistently by everyone working at the site
Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place
Scope of authority
Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services
Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site.
Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment
Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge
What we are looking for...
Up to 3-5 years' experience in a busy hospitality venue within a General Management capacity
Innovator and influencer with previous experience managing F&B operations
Excellent interpersonal skills and ability to build relationships (internal and external)
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to work and maximize relationships within a diverse team
Computer literacy within Opera, Micros and Adaco advantageous
Full understanding of local authority requirements
Personal license holder
SIA knowledge, understanding and experience
Greek Street Opening Hours:
Mon – Weds – 7:30am – 1am
Thurs – Fri – 7:30am – 3am
Saturday – 10am – 3am
Sunday – 10am – 11pm
*subject to change
Nearest Station (W1D 4EB): Tottenham Court Road, Leicester Square, Covent Garden, Piccadilly Circus
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
