Lead Administrator

6 days ago

Haverhill, United Kingdom Kamro Ltd Full time

Lead Administrator (pro rata) Location: Haverhill Were looking for a Lead Administrator who genuinely enjoys keeping things organised and running smoothly. If youre someone who naturally brings order to busy environments spots problems before they become problems and takes pride in being the dependable go-to person in a team this role is worth your time. About the role In this position youll become the central point of coordination for a company that handles a steady flow of heating boiler and bathroom installation projects. Youll manage incoming enquiries keep records tidy and up to date support the sales and installation teams and guide customers through the administrative stages of their journey. No two days will look the same one moment you might be scheduling surveys or installations the next you could be answering customer queries organising documents chasing information or making sure the right people have what they need to do their jobs well. Your work ensures that customers feel supported and that internal operations stay tight and efficient. About the client Our client is a well-established home-improvement provider specialising in bathroom refurbishments accessible bathroom solutions boiler installations and general heating and plumbing work. Theyre known for doing things properly clean workmanship honest advice and a smooth well-organised customer experience. The business has grown steadily because they genuinely care about the service they deliver. They dont oversell they dont cut corners and they pride themselves on the quality of their finish. Working hours Monday to Friday9:00 am 3:00 pm Key duties Managing inbound enquiries and responding professionally via phone and emailScheduling surveys installations and follow-up work across multiple teamsMaintaining accurate customer details job notes and project timelinesActing as the communication bridge between customers installers and office staffKeeping track of ongoing jobs and ensuring nothing gets overlookedPreparing and organising documentation for the teamSupporting wider admin and customer service tasks when needed Key requirements Previous experience in administration or customer service (experience within trades heating utilities or home improvements is a bonus)Excellent organisational skills and a calm structured approach to busy workloadsClear friendly communication skills both written and verbalStrong attention to detail and a natural inclination to stay on top of thingsAbility to handle multiple tasks without compromising accuracyReliable proactive and comfortable working in a fast-moving environment Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full Time Experience: years Vacancy: 1

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