Insurance Claims Handler

1 week ago


Chelmsford, United Kingdom Insurance Recruitment Services Full time

Our Client is looking for a Claims Handler to join their team in Chelmsford

  • Providing guidance on making a claim and the involved processes
  • Taking the policyholder's personal information and contact details
  • Advising how to proceed with the claim
  • Collecting the necessary information and documents to proceed with a claim
  • Reviewing the claimant's insurance policy and assessing whether their claim satisfies the conditions
  • Identifying any reasons the policyholder may not receive full compensation
  • Explaining to a policyholder when their policy doesn't cover their claim
  • Organising any repairs on the policyholder's property by using a network of approved professionals
  • Monitoring a claim's progress and ensuring it's handled efficiently
  • Investigating any potentially fraudulent claims
  • Consulting with other legal and claims professionals to assess the claim terms
  • Seeking advice from external professionals on more complicated cases when necessary
  • Ensuring the policyholder receives fair treatment and excellent customer service
  • Ensuring payment for all valid claims
  • Managing any complaints surrounding a claim
  • Handling all the administrative aspects of the claim
  • Abiding by legal requirements, industry regulations and customer quality standards that the company sets

Key Skills:

Customer service skills:



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