Retentions Servicing Specialist Complex Servicing

3 weeks ago

Marlow, United Kingdom Kensington Mortgages Full time

Retentions Servicing Specialist Complex Servicing - Marlow, SL7 1YLRetentions Servicing Specialist Complex Servicing Location: Remote -UK residents onlyHours: Monday to Friday 09:00 17:30Salary: Up to £27,000 25 days holiday a fantastic range of benefits The Role As a Servicing Specialist, you'll be at the heart of our customer journey, guiding clients through the renewal and retention process with empathy, precision, and professionalism. This is a non-advisory role focused on delivering exceptional service and ensuring regulatory compliance. What You'll Be Doing:Supporting customers at the end of their fixed-term mortgage rateHandling complex queries and guiding customers through renewalsManaging requests around payments, redemptions, and overpaymentsCreating accurate documentation and maintaining detailed recordsInvestigating discrepancies and resolving issues with careManaging high volumes of calls and transactionsSupporting vulnerable customers with empathy and tailored solutionsCollaborating across teams to maintain service levelsWhat You'll Bring:Experience in a customer-focused, target-driven environmentMortgage industry knowledge highly desirableStrong communication and digital skills Microsoft Office proficiencyA keen eye for detail and a passion for problem-solvingWhy Join Kensington MortgagesAt Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset. We offer:A supportive and flexible work environment.Opportunities for personal growth and professional development.A culture that celebrates diversity, inclusion, and neurodiversity.A workplace where everyone feels valued, respected, and empowered.Ready to make a difference?If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from youApply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. Important Information Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead / Marlow to show ID .

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