Lead Vehicle Damage Assessor

4 weeks ago

Skelmersdale, United Kingdom The Vella Group Repair Centres Full time

Lead Vehicle Damage AssessorLocation: Skelmersdale Salary: Competitive — dependent on experienceJoin one of the UK’s leading accident repair specialistsThe Vella Group has over 30 years of experience helping drivers get back on the road quickly and safely. With 18 sites across the UK — and ambitious plans for continued growth — it’s an exciting time to join our expanding team.We’re proud of our reputation for delivering exceptional quality and outstanding customer service. We’re now looking for a Lead Vehicle Damage Assessor to help uphold these standards and support our future success.The RoleAs a Lead Vehicle Damage Assessor, you will be responsible for delivering accurate, fair, and fully justified repair assessments in line with the latest methodologies. You’ll serve as a key point of contact between engineers, customers, colleagues, and technicians, ensuring smooth communication and a consistent, high-quality service experience.Key ResponsibilitiesProduce precise, right-first-time repair assessmentsMaintain expert knowledge of Audatex and develop/maintain strong skills in E-ScribeBuild a solid understanding of insurer and customer contractsAccurately record actions and communications within the company management systemProactively identify opportunities to enhance processes, quality, and efficiencyDevelop and maintain strong working relationships with internal teams and external partnersAbout YouWe’re looking for a professional who is:Experienced as a Vehicle Damage Assessor / EstimatorProficient in Audatex (E-Scribe experience desirable)Highly organised with excellent time-management skillsA confident communicator, able to collaborate effectively across teams and with customersAdaptable, flexible, and committed to continuous improvementBenefitsWe value our people and offer a comprehensive benefits package, including:33 days annual leave (including bank holidays)Pension scheme & death-in-service insuranceEnhanced maternity and paternity payAccess to Perkbox (hundreds of discounts and rewards)MediCash healthcare schemeChildcare vouchers / workplace nursery benefitOngoing internal and external training to support your professional development

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