Current jobs related to Senior IT Support Engineer - Livingston - Sky

  • Senior Design Engineer

    3 weeks ago

    Livingston, United Kingdom CV-Library Full time

    The Job   The Company:  This is a great opportunity to join a recognised company who are market leaders within Temporary Works.   All Design and Manufacture for the provision of modular and bespoke support systems is done in house.  Well regarded for their personal and high level of customer service  Professional and...

  • Senior Mechanical Design Engineer

    1 month ago

    Livingston, West Lothian, United Kingdom CV-Library Full time

    Senior Mechanical Design EngineerOur client, a leading manufacturer of capital equipment for the oil and gas and renewable sectors, is seeking an experienced Senior Mechanical Design Engineer to provide engineering support and consultancy services.Key Responsibilities:Conduct thorough analysis of equipment using hand calculations and Finite Element Analysis...

  • Senior Mechanical Design Engineer

    1 month ago

    Livingston, West Lothian, United Kingdom CV-Library Full time

    Senior Mechanical Design EngineerOur client, a leading manufacturer of capital equipment for the oil and gas and renewable sectors, is seeking an experienced Senior Mechanical Design Engineer to provide engineering support and consultancy services.Key Responsibilities:Conduct thorough analysis of equipment using hand calculations and Finite Element Analysis...

  • Senior Electronics Design Engineer

    4 weeks ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer Role **About the Role** We are excited to be supporting a company who have been at the forefront of delivering cutting-edge electronic design solutions across various industries, including Smart Metering, Oil & Gas, Life Sciences, and Medical. They are looking to add a Senior Electronics Engineer to their design team to bring...

  • Senior Electronics Design Engineer

    4 weeks ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer Role **About the Role** We are excited to be supporting a company who have been at the forefront of delivering cutting-edge electronic design solutions across various industries, including Smart Metering, Oil & Gas, Life Sciences, and Medical. They are looking to add a Senior Electronics Engineer to their design team to bring...

  • Senior Electronics Design Engineer

    1 month ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries.They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As the Senior...

  • Senior Electronics Design Engineer

    1 month ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries.They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As the Senior...

  • Senior Electronics Design Engineer

    1 month ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries.They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As the Senior...

  • Senior Electronics Design Engineer

    1 month ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries.They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As the Senior...

  • Senior Electronics Design Engineer

    1 month ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries.They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As the Senior...

  • Senior Electronics Design Engineer

    1 month ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries.They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As the Senior...

  • Senior Electronics Engineer

    2 weeks ago

    Livingston, West Lothian, United Kingdom Onyx-Conseil Full time

    Senior Embedded Software Engineer OpportunityWe are excited to support Onyx-Conseil, a renowned design consultancy, in their search for a Senior Embedded Software Engineer to join their design team. This individual will play a crucial role in bringing innovative ideas to life in a dynamic team environment.Key Responsibilities:Lead the development of embedded...

  • Senior Electronics Design Engineer

    3 weeks ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries. They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As a Senior...

  • Senior Electronics Design Engineer

    3 weeks ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries. They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As a Senior...

  • Senior Electronics Design Engineer

    2 weeks ago

    Livingston, West Lothian, United Kingdom https:www.energyjobline.comsitemap Full time

    Senior Electronics Design EngineerWe are excited to be supporting a company who have been at the forefront of delivering cutting-edge electronic design solutions across various industries, including Smart Metering, Oil & Gas, Life Sciences, and Medical. They are looking to add a Senior Electronics Design Engineer to their design team to bring new and...

  • Senior Cloud Engineer

    4 weeks ago

    Livingston, West Lothian, United Kingdom Barclays Bank Full time

    Job Title: Senior Cloud EngineerBarclays is seeking a highly skilled Senior Cloud Engineer to join our team. As a Senior Cloud Engineer, you will be responsible for designing, developing, and improving software that provides business, platform, and technology capabilities for our customers and colleagues.Key Responsibilities:Development and delivery of...

  • Senior Cloud Engineer

    4 weeks ago

    Livingston, West Lothian, United Kingdom Barclays Bank Full time

    Job Title: Senior Cloud EngineerBarclays is seeking a highly skilled Senior Cloud Engineer to join our team. As a Senior Cloud Engineer, you will be responsible for designing, developing, and improving software that provides business, platform, and technology capabilities for our customers and colleagues.Key Responsibilities:Development and delivery of...

  • Senior Electronics Design Engineer

    3 weeks ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries. They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As a Senior...

  • Senior Electronics Design Engineer

    3 weeks ago

    Livingston, West Lothian, United Kingdom IC Resources Full time

    Senior Electronics Engineer OpportunityWe are excited to be supporting IC Resources, a company at the forefront of delivering cutting-edge electronic design solutions across various industries. They are looking to add a Senior Electronics Engineer to their design team to bring new and innovative ideas to life in a dynamic team environment.As a Senior...

  • Senior Embedded Software Engineer

    1 month ago

    Livingston, United Kingdom IC Resources Full time

    Join an established design consultancy - Livingston We are excited to be supporting a company who have been at the forefront of delivering cutting-edge electronic design solutions across various industries, including Smart Metering, Oil & Gas, Life Sciences, and Medical. They are looking to add a Senior Electronics Engineer to there design team bring new and...

Senior IT Support Engineer

2 months ago

Livingston, United Kingdom Sky Full time
We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do:

This role will involve the provision of on-going technical and business support for Sky's Contact Centre Estate. Working closely with the wider Sky technology teams and Service providers Genesys, LivePerson, Sycurio, Verint, Nice, IBM and Nuance.
  • Provide IT support for Sky customer contact channels and associated contact centre systems
  • Lead investigations relating to incidents, working with the appropriate technology and business teams to achieve root cause analysis
  • Work as part of an on-call team that provides 24/7 support for the Contact Centres
  • Monitoring of all systems to ensure maximum availability and performance
  • Build and maintain relationships with other technology teams
  • Ensure that support documentation is appropriate and maintained on an ongoing basis
  • Coaching and mentoring of team members
  • Assisting the Team Lead in providing direction to the team
  • Filling in for the Team Lead in their absence
What you'll bring:
  • An IT background that encompasses a breadth of Contact Centre technologies
    • Voice (Inbound & Outbound), Reporting, Chat and Call Recording/Analytics
    • Messaging/Bots
    • Email
    • Workforce Management
  • It would be advantageous to have a knowledge of Genesys Pure Engage products
  • Experienced in working in a dynamic team who is involved in multiple work-streams across various technologies including but not limited to Windows and Linux OS
  • Adaptable to change, promoting new ideas, and the ability to delegate responsibilities to the wider team
  • Highly effective, positive and influential communication style as a role model for the wider teams
  • The ability to make reactive decisions and lead conversations during managed incidents
  • The ability to translate IT issues into potential business consequences
Team overview:

UK&I Technology

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you'll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You'll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That's not all. You'll also design, develop and deliver digital services for millions of customers across the UK.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster:
  • Sky Q, for the TV you love all in one place
  • The magic of Sky Glass at an exclusive rate
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work:

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Livingston Watermark House:

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.