Field Service Technician

Gaming:Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryField Service Technician – [Greater London]Salary: £27,250 + £1,300 shift allowance + benefitsLocation: N, AL, MK, LU, HP, SG, EN, WD & IGHours: 40 per week, rolling 5 days out of 7About UsAt Light & Wonder, it’s all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide.We’re looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area.This role is ideal for:Experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role. Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career. (Full training provided). If you enjoy fixing things, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.Key ResponsibilitiesInstall, service, and repair betting and gaming terminals. Ensure new shop installations are completed to the highest standards. Carry out preventive maintenance and respond to service calls. Coordinate and supervise the removal of equipment when required. Maintain strong customer relationships, providing clear operating instructions and updates. Log service visits, incidents, and customer feedback accurately. What you’ll bringA passion for technology and the willingness to learn. Strong customer service and confident communication skills. Good time management and ability to meet targets. A full UK driving licence. Previous technical experience is an advantage but not essential – we’ll provide training and support. What we offerDiscretionary Annual performance bonus Up to 8% employer pension contributions Private medical insurance (option to add dependents) Life Assurance Employee Assistance Programme (EAP) Paid leave for: Your birthday or another special occasion Volunteering/charitable projects Prioritising your mental health & wellbeing Access to voluntary benefits (dental, critical illness cover, discount portal, and more) Company van, phone, tablet, tools, and training provided Ongoing training, career development, and clear progression opportunities You may have experience as a:Field Service Technician, Field Engineer, IT Support, Maintenance Engineer, Electronics Engineer, Electrical Engineer, Installation Engineer, Technical Support, IT Trainer, Customer Engineer.Or you may be looking to transition from a customer-facing field role (such as delivery driving) into a long-term technical career.QualificationsA passion for technology and the desire and ability to learn new systemsStrong customer service skillsClear and confident communication skillsGood time keeping and the ability to work to targetsA full UK driving licenseApplicants with little experience, but relevant qualifications may also be consideredPrevious experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sectorYou may have experience of the following: Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, Field Service Customer Engineer.What we can offer youAnnual performance bonusUp to 8% employer pension contributionsPrivate medical insurance for you and the ability to add dependentsEmployee Assistance ProgrammeLife AssurancePaid leave to prioritise your mental health & wellbeingPaid leave to work on charitable projectsPaid leave to celebrate your birthday or another special occasion Access to voluntary benefits, like dental insurance, critical Illness cover, discount portal and moreTraining, support and career development