Support Engineer

2 weeks ago

Farnborough, United Kingdom Richmond Square Consulting Ltd Full time

Support Engineer

Join the revolution as a Support Engineer

Welcome to where innovation thrives, and excitement knows no bounds Established in 2017, they're not your ordinary company. They're a dynamic, Farnborough-based team specialising in fail-safe, fail-fast, Agile design that empowers organisations to rapidly refine their requirements and seize IT opportunities.

Are you ready to be part of something extraordinary?

They are looking to recruit a Support Engineer to join them on exciting and important work that is underway.

The successful candidates will be fully briefed on the work and their part in it. They will have daily contact with the company directors, and the opportunity for progression. Time and money will be provided for personal development and training.

The successful candidate will have the opportunity to shape the company going forward, in work and in its wider environment.

Their organisation specialises in pioneering solutions within National Security & Defence, emphasising Secure by Design methodologies. As a valued member of their team, you'll contribute to cutting-edge projects, creating highly secure and high-performance software systems.

Essentials Key skills:

  • Windows Server 2016+ administration.
  • VMware vSphere/vCenter/VCF.
  • Azure/Microsoft 365 administration.
  • Linux (CentOS/RedHat/Ubuntu).
  • PowerShell.
  • EUD provisioning (Autopilot), maintenance, patching and hardening.
  • SSO - concepts and operation.
  • Understanding of working in protectively marked environments.

Desirable skills:

  • Kubernetes administration e.g. VMware
  • TKGI DevSecOps
  • Tooling Elastic Nessus Application
  • Packaging Hashi Corp
  • Terraform Hashi Corp
  • Vault Experience working in Agile sprints
  • SC/DV Clearance

Responsibilities will be defined during induction and are likely to include maintain, improve, and secure their multi-classification, virtualised, collaboration and development environments.

Work with IT infrastructure colleagues to improve their 'Secure by Design’ capabilities, internally and across its projects. Provide Infrastructure support to their public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles. Perform maintenance tasks on the infrastructure through change control. Assist with monitoring and management of project-based ticketing and alerting systems for new changes and security alerts.

Triage monitoring alerts and perform appropriate action. Maintain monitoring components in line with infrastructure developments. Ensure all platforms are patched in line with provider recommendations and my client's security policy. Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed.

Identify trends and problems and plan changes to improve stability and performance. Maintain cutting edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies.

Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors. Advise customers and project teams on infrastructure and support aspects. Cascade knowledge through knowledge articles for the team and wider organisation. Support the team in winning business.

Benefits:

  • Exciting and interesting work.
  • Bonus scheme.
  • Casual dress.
  • Free hot and cold drinks in our own, modern kitchen/break-out.
  • Secure, on-site parking, cafe, restaurant, and gym facilities.
  • Company events & social hours.
  • Professional Development opportunities.
  • Private Healthcare.
  • Contributory pension scheme.
  • Maternity / Paternity pay.
  • Friendly and supportive team.

The team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces. They're also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, they're an unstoppable force of innovation

Their expertise includes secure-by-design, cloud computing and services, advanced network, platform and infrastructure design, rapid application development, cross-security domain systems, multi-source data platforms, cyber vulnerability mitigation and intelligence systems. They provide supplier-agnostic, technical and business consultancy to customers, and champions opensource and best of breed technologies.

To date, they have worked exclusively in the Defence and Security Sector, providing IT innovation projects and programmes, analysis, and output-based consultancy.

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