Medical Receptionist

3 days ago

Dorking, United Kingdom Rockpool Recruitment Full time

Part-Time Medical Receptionist (Approx. 22 hours/week)

An excellent opportunity awaits for a part-time Medical Receptionist to join a welcoming GP practice in Dorking. They are looking for someone experienced or with transferable skills from other sectors who has a patient-centred approach, can provide outstanding support to clinical staff, and ensures seamless communication across the practice. Join a supportive and friendly team dedicated to quality patient care.

Medical Receptionist - What will I be doing?

  • Serve as a key point of contact for patients, managing appointments and patient flow efficiently.
  • Handle sensitive, walk-in cases with care, minimizing disruption.
  • Support patients with inquiries on practice policies, services, and payments.
  • Assist with repeat prescription requests, appointments, and home visits.
  • Keep patient records accurate and up-to-date; assist doctors with file management.
  • Perform essential reception duties like call handling, document scanning, email management, and general inquiries.
  • Prepare consulting rooms for each session, and support with end-of-day closing duties.

Medical Receptionist - What experience do I need?

  • Experience in reception or customer service, ideally in healthcare.
  • Strong IT skills, clear communication, and a calm, friendly approach.
  • Ability to stay focused under pressure, maintain confidentiality, and adapt to changing needs.
  • Flexibility to cover additional shifts during holidays or sick leave.

Medical Receptionist - What else do I need to know?

This role is perfect for someone passionate about high-quality patient service and contributing to a positive team environment.

Flexible shifts of 5.5 hours: mornings (9 am – 1:30 pm) or afternoons (1 pm – 6:30 pm), plus an evening shift (6:30 pm – 8:30 pm) once or twice a month. A monthly rota helps provide work-life balance, so shifts are either morning or afternoon.

If you’re dependable, adaptable, and eager to make a difference, we’d love to meet you

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