Customer Experience Manager

3 weeks ago

Newcastle upon Tyne, United Kingdom Saint-Gobain Glass UK and Ireland Full time

Are you passionate about driving change, delivering exceptional customer experiences, and leading a high-performing team?


We’re seeking a Customer Experience Manager to work with Saint-Gobain Glassolutions, driving the development of our customer journey, enhancing digital tools, and leading our Customer Experience team.


Glassolutions is part of Saint-Gobain Building Glass UK&I – the largest processor, distributor and repairer of glass and glazing systems in the UK


This role is based in Elland (HX5) with a requirement to travel to Dudley and Eggborough (approximately once every 2 weeks)


What we’re looking for:


First and foremost, we’re looking for an effective and passionate Customer Service Manager who can lead teams and deliver outstanding results as we transform our service through digital and operational change. Someone who thrives on continuous improvement and development, and is motivated by elevating our service to the next level.


To be successful you will have:


  • A proven track record in leading teams and driving results.
  • Strong customer focus with the ability to build and maintain top-class service standards.
  • Confidence and resilience with a positive outlook to motivate and encourage others
  • A high level of attention to detail and process – ensuring high standards are achieved through the team.
  • Technologically proficient with a strong passion for leveraging digital tools to enhance our service.
  • A proactive, problem-solving approach to overcoming challenges and fostering a customer service culture.


What you will be doing:


As a Customer Experience Manager at Glass Solutions you will lead and inspire your team to consistently deliver an exceptional service. Motivated by results, you will leverage performance metrics to identify opportunities for improvement and implement impactful solutions. Through the integration of innovative digital tools and seamless collaboration across departments, you will streamline processes and create a cohesive, customer-focused approach that ensures outstanding satisfaction at every touchpoint.


Here are some of the key things you will be involved in day to day

  • Implement Customer Experience strategies aligned with Saint-Gobain’s goals.
  • Identify key service differentiators to create competitive advantages.
  • Lead training programs across the branch network to maintain exceptional standards.
  • Monitor and share performance against Customer Satisfaction Indicators (CSI).
  • Manage, recruit, and train a team of 11 from 3 branches (Elland, Dudley and Eggborough)
  • Set clear objectives, KPIs, and performance standards.
  • Enhance the quotation and sales process, maximizing quote conversion and sales targets.
  • Drive Digital Transformation and implantation across your team
  • Support and implement customer-facing digital tools for improved customer engagement.


Are Glass Solutions and Saint-Gobain inclusive employers?


Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.


We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.


And what about flexibility?


The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments.


Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday – though if you need some flexibility- we’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen.


If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you

  • Customer Experience Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pick for Britain Full time

    Career Opportunities for Ambitious IndividualsWe're seeking an experienced Customer Experience Manager to join our team in Newcastle-Under-Lyme. If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you. As a Customer Experience Manager, you'll be responsible for creating unforgettable...

  • Customer Experience Manager

    6 months ago

    Newcastle upon Tyne, United Kingdom Sephora Full time

    Date: May 25, 2024 Location: Newcastle, GB At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the...

  • Customer Experience Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Foot Locker, Inc. Full time

    Company OverviewFoot Locker, Inc. is a leading global retailer of athletic footwear and apparel. We are committed to delivering an exceptional customer experience through our team members who embody the values of enthusiasm, agility, and innovation.

  • Customer Experience Manager

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    About the JobWe're looking for a Customer Experience Manager - IT Support to deliver world-class, innovative IT Managed Services to our customers. In this role, you will be responsible for providing leadership to the Service Desk team and contributing to the successful delivery of services.As the ideal candidate, you will have a high degree of due diligence...

  • Customer Experience Lead

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

    At Telstra, we're passionate about connecting our customers and enabling them to thrive. As a Customer Experience Lead in our Global Business Services team, you'll play a key role in delivering exceptional customer experiences through swift and effective field activity execution.Your primary focus will be on prioritizing and managing day-to-day field...

  • Customer Experience Lead

    6 months ago

    Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

    **Details**: **Reference number**: - 348363**Salary**: - £52,120 - £58,540- Natiolnal: £52,120 - £58,540 For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - RPA -...

  • Customer Experience Lead

    6 months ago

    Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

    **Details**: **Reference number**: - 348651**Salary**: - £52,120 - £58,540- Natiolnal: £52,120 - £58,540 For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - RPA -...

  • Customer Experience Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Elemis Full time

    About UsELEMIS is a leading provider of luxury skincare and spa treatments. We are committed to delivering exceptional customer service experiences and driving sales growth through innovative marketing and sales strategies. Our team is passionate about providing outstanding customer experiences, and we are looking for like-minded individuals to join us in...

  • Customer Experience Adviser

    6 months ago

    Newcastle upon Tyne, United Kingdom PARKDEAN RESORTS LIMITED Full time

    Our customer experience team provide exceptional support to holiday makers, Owners, staff across our holiday parks and colleagues within our central team. We share once clear vision - our customer’s experience means everything. Our support service may vary from creating employee bookings, to amending holiday makers’ holidays, to supporting our on park...

  • Customer Experience Strategist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TRIA Full time

    About TRIA:We are a dynamic organization committed to driving digital transformation initiatives. Our team prides itself on delivering high-quality digital services to enhance member experiences.Job Description:We are seeking a Customer Experience Strategist to develop and implement digital strategies that improve customer experience. The ideal candidate...

  • Customer Experience Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...

  • Customer Experience Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and accurately with all relevant...

  • Customer Experience Consultant

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Country Road Group Full time

    About the Job:We are seeking a Customer Experience Consultant to join our team at Country Road Group. As an Evening Sales Executive, you will be responsible for delivering outstanding customer experiences, managing stock, and promoting brand values.The Ideal Candidate:Has excellent communication skills.Is passionate about fashion and customer service.Can...

  • Customer Experience Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...

  • Sales and Customer Experience Manager Role

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hiring People Full time

    Job Overview: Our company, Hiring People, is seeking a highly skilled Sales and Customer Experience Manager to join our team. In this role, you will be responsible for managing partner data on our CRM system, developing and implementing sales strategies, and leading our customer service team. If you have a strong background in sales, excellent leadership...

  • Customer Experience Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

    LeoVegas is where the lions play and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride -...

  • Customer Experience Lead

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time

    Customer Experience Lead Job DescriptionWe are seeking an experienced Customer Experience Lead to join our team at MTrec Ltd Commercial. In this role, you will be responsible for developing and implementing strategies that deliver exceptional customer experiences.Develop and maintain relationships with key stakeholders, including clients and colleagues, to...

  • Customer Experience Ambassador

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TK Maxx Full time

    About the JobAs a Retail Associate at TK Maxx Kingston Park, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to work in a fast-paced environment, where no two days are ever the same.Responsibilities:Interact with customers, providing guidance and support to help them find...

  • Customer Experience Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

    **ABOUT THE ROLE** **YOU WILL BE RESPONSIBLE FOR**: - Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures. - Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones. - Able to work as an individual, but also contribute to the...

  • Customer Experience Director

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Footlocker Full time

    Job DescriptionAs a Customer Experience Director at Footlocker, you will play a key role in driving sales and delivering exceptional customer service. You will lead a team of sales associates and ensure that every customer has a positive experience in-store.Key Responsibilities:Coaching and motivating your team to drive sales and deliver exceptional customer...