Apprentice Property Services Advisor

1 week ago

Birkenhead, United Kingdom Sequence HQ Full time
Job DescriptionAre you a driven and enthusiastic individual looking to kick-start your career in Estate Agency and Property? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for youAs an Apprentice Property Services Advisor, you will have the chance to learn from our experienced Property Managers and develop valuable skills that will set you up for success. You will be an integral part of our Property Management team, ensuring our landlord and tenant customers receive the highest level of service throughout their tenancy.Key Responsibilities of an Apprentice Property Services Advisor
  • Assist in coordinating repairs and maintenance, providing timely updates to customers.
  • Support Property Managers in organising safety inspections and managing remedial works.
  • Liaise with landlords and tenants to address queries and concerns promptly and courteously.
  • Contribute to negotiations regarding end-of-tenancy deposit returns.
  • Participate in partnership calls with colleagues and welcome calls with new customers.
  • Maintain service levels, meet deadlines, and strive to achieve key performance indicators (KPIs).
Skills and experience of an Apprentice Property Services Advisor
  • Customer focussed and comfortable in a telephony based role.
  • Resilient, positive, numerate and detail oriented.
  • Organised and able to prioritise workload in a faced paced environment.
  • Keen interest in learning and keeping up to date with industry changes.
  • Excellent verbal and written communication skills.
  • IT literate (MS Office, internet, email systems).
Benefits of the Apprenticeship Property Services Advisor
  • Gain valuable on-the-job training and experience in the property industry.
  • Access discounts on various products and services, including electrical and travel.
  • Benefit from a 24/7 Employee Assistance Programme for personal support.
  • Receive discounted medical assessments through Nuffield Health Screening.
  • Get a 20% discount on Nuffield Health & Fitness club memberships across the UK.
Joining our team means becoming part of the Connells Group, a leading estate agency and property services provider in the UK. With a rich history dating back to 1936 and a network of over 1,250 branches, we offer a diverse range of residential sales and lettings expertise, alongside other services like new homes, mortgage services, and surveying.At Connells Group UK, we foster an inclusive and diverse working environment. We welcome applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00406

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