Solutions Engineer

2 months ago


London, United Kingdom Computappoint Full time

Solutions Engineer

Office Location: London

Salary Range: Up to £58,000

Job Type: Permanent

Hybrid Model: Remote


Key Responsibilities:

  • Design, implementation and optimization of contact centre environments
  • Collaborate with teams, gather requirements and translate to solutions
  • Integrating communication channels for optimized omnichannel
  • Overseeing integration of CRM
  • Guiding the technical teams with elements of leadership and mentoring


Requirements

  • Strong understanding and history with VOIP, SIP and related protocols
  • Strong solution engineering experience
  • Knowledge of CRM Systems | Salesforce, ServiceNow, SAP
  • Familiar with Contact Center Platforms | NICE CX One, Genesys Pure Cloud
  • Experienced with Session Border Controllers (SBC's) | Cisco, Ribbon, Avaya, AudioCodes
  • Experience with workforce management tools and AI technology would be desirable
  • Experience in consulting environments is required


To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.


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